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Cannot open word files MSG is the command cannot be performed because a dialog box is open click OK and then close open dialog boxes to continue?
Wiki User
∙ 12y ago
AMDG+JMJ
I found this info on some other sites. The problem is with Norton Anti Virus (not Norton internet Security). If you disable the MS Office plugin option it fixes the problem.
Here's a link that shows how to do it.
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=109
If the above didn't help or not applicable, user profile could be corrupted in some way.
To fix it, try logging as the local admin or another user with admin level rights. Then hide the profile in question located in 'C:\Documents and Settings\' by renaming it. I usually add "OLD_" before the original profile name to make it recognizable while renaming it differently.
Afterwards, have that user login again which would re-create the user profile. After the profile was re-created files and settings could be transferred.
This problem also happens when you do not even have Norton Anti Virus installed on your computer. It is due to a Corrupt file. To fix - completely uninstall Microsoft Office then reinstall. You must uninstall Office first then do a complete reinstallation. Doing a repair does not fix it.
Wiki User
∙ 12y ago
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