service quality is the customer expectation from the product or services and actual performance of the the services
JSS - Joint Services Specifications. This specifications are made by and used by defence for quality. JSS 55555 also known as JSS Penta Five is for environmental specifications. You can also find many different number like Penta Five which is for other quality specifications
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It mean pick a answer from something or a movie or a book to define
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Communications gap --The difference between the actual quality of service provided and the quality of service communicated to consumers through promotional material and activities
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There is no one way to define quality in healthcare. Of the many definitions, perhaps the most important one, the one emphasized by the FDA, is defined in terms of patient safety. A high quality product or service minimizes the risk of harm to the patient. Another important measure is the effectiveness of the product or service. That is, how well it serves its intended use.
Delivery gap --The difference between the established standards and the actual quality of service delivered by employees
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an attribute, quality, or characteristic of something.
it is the concept of how, when, where and by whom the service operations are being carried out.
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