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Usually. The theory is that you don't want an angry customer because negative publicity from one angry / dissatisfied customer will undo a lot of hard and expensive advertising work. If you keep that person happy, you can usually turn a bad situation into a good one, perhaps that angry person, since you made him happy, will tell his friends how great your establishment is because you handled the situation properly. In certain circumstance the customer is not right... for example: when the are obviously trying to take advantage of you, if they are mis-interpreting something that is pretty easy to understand, or if they become belligerent.
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∙ 16y ago
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What you can say about the customer is always right?
I prefer to say: The customer is not always right; but, the customer will always be happy.
Example of good customer survive?
The customer is always RIGHT!
What do you feel about the term 'customer is always right'?
How would you best handle a very demanding customer? Arguing with a customer never solves anything. If you refuse to treat the customer properly, he will go elsewhere and if that happens enough times you won't have a customer base.
Common phrases using the word customer?
The customer is always right. customer service a loyal customer a regular customer a new customer a frequent customer a valued customor a customer appreciation sale a repeat customer
What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
What is the important thing in dealing with customers?
The customer is always, always, right!
What is the best way to communicate with a customer?
In my opinion, it depends on the situation and how the customer is interacting, but remember to always remain professional, polite and always be closing
What is the principle of universal banks?
Customer is always right and provide excellent customer service.
Do you answer the phone or help the customer first?
The customer. If you answer the phone the customer is likely to walk out, if you dont answer the phone they can always call back.
Is it true that customer is always right?
yes
Is a customer always right?
No not in all cases
Are customers always right?
everyone says it, but no, the customer is not always right, but you should pretend that they are, because arguing with a customer can bring down the restaurant's reputation.
