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Excellence starts with consistently meeting quality requirements to develop and sustain trust with Chick-fil-A guests, all day every day in Chick-fil-A restaurants.

The daily disciplines that support Chick-fil-A's commitment to Execute Operational Excellence are:

Taste: Serve crave-able food

Speed: Be surprisingly fast

Attentive & Courteous: Enthusiastically fulfill the Core Four (Create Eye Contact, Share a Smile, Speak with an Enthusiastic Tone, and Stay Connected to Make It Personal)

Cleanliness Inside and Outside the Restaurant:Offer a refreshingly clean environment

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Q: What is Chick-fil-A's operational excellence?
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