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Because cable TV runs on a different frequencies than cable internet. Or you haven't paid your bill and the last thing to get shut down is the cable. The company can shut down the Internet remotely but need to manually disconnect your cable. Or the most simple one. The first question a costumer service representative will ask you when you call. Have you tried unplugging your modem or reset it. To reset it there is usually a small hole on the back of the modem. You need a pin or tooth-pick to place in the hole to reset. MAKE SURE YOU DISCONNECT POWER TO THE DEVICE FIRST FOR SAFETY!

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9y ago
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10y ago

You may only have the internet package.

You have to pay more for cable TV channels. If you do have both packages then contact the cable company to find out why you don't have TV.

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Q: Why does the cable tv work but cable internet does not?
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