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Cisco Systems

 
Hoover's Company Profiles:

Cisco Systems, Inc.

(NASDAQ:CSCO)
Contact Information
Cisco Systems, Inc.
170 W. Tasman Dr.
San Jose, CA 95134-1706
CA Tel. 408-526-4000
Toll Free 800-553-6387
Fax 408-526-4100

Type: Public
On the web: http://www.cisco.com
Employees: 71,825
Employee growth: 1.6%

Cisco Systems routes packets and routs competitors with equal efficiency. Dominating the market for Internet protocol-based networking equipment, the company provides routers and switches used to direct data, voice, and video traffic. Other products include remote access servers, IP telephony equipment, optical networking components, Internet conferencing systems, set-top boxes, and network service and security systems. The company sells its products primarily to large enterprises and telecommunications service providers, but it also markets products designed for small businesses and consumers such as routers, modems, and home network management software. Cisco gets more than half of its sales in North America.

Key numbers for fiscal year ending July, 2011:
Sales: $43,218.0M
One year growth: 7.9%
Net income: $6,490.0M
Income growth: (16.4%)

Officers:
Chairman and CEO: John T. Chambers
EVP and COO: Gary B. Moore
EVP and CFO: Frank Calderoni

Competitors:
Alcatel-Lucent
Hewlett-Packard
Juniper Networks

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Cisco

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(Cisco Systems, Inc., San Jose, CA, www.cisco.com) A leading manufacturer of networking equipment, including routers, bridges, frame switches and ATM switches, dial-up access servers and network management software. Cisco was founded in 1984 by Leonard Bosack and Sandra Lerner, a married couple both employed by Stanford University. Initially targeting universities, Cisco sold its first router in 1986.

Cisco is the leading router vendor and its operating systems and routing protocols have become de facto standards. In the 1990s, Cisco's growth was due to the acquisition of more than 70 companies. In early 2000, it briefly surpassed Microsoft's market cap as the most valued corporation in the world.

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Gale Directory of Company Histories:

Cisco Systems, Inc.

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Incorporated: 1984
NAIC: 334210 Telephone Apparatus Manufacturing; 334418 Printed Circuit Assembly (Electronic Assembly) Manufacturing; 334419 Other Electronic Component Manufacturing; 511210 Software Publishers; 541512 Computer Systems Design Services
SIC: 3661 Telephone & Telegraph Apparatus; 3679 Electronic Components Nec; 7372 Prepackaged Software; 7373 Computer Integrated Systems Design; 7379 Computer Related Services Nec

Cisco Systems, Inc. is a leading supplier of communications and computer networking products, systems, and services. The company's product line includes routers, switches, remote access devices, protocol translators, Internet services devices, and networking and network management software, all of which link together geographically dispersed local area networks (LANs), wide area networks (WANs), and the Internet itself. Cisco serves three main market segments: large organizations, including corporations, government entities, utilities, and educational institutions; service providers, including Internet service providers, telephone and cable companies, and providers of wireless communications; and small and medium-sized businesses whose needs include operating networks, connecting to the Internet, and connecting with business partners. Increasingly, Cisco's products are appearing in the consumer marketplace. Cisco operates globally, deriving roughly 44 percent of its sales from overseas business.

Beginnings in Multiprotocol Routers

Cisco Systems was founded in December 1984 in Menlo Park, California, by a husband and wife team from Stanford University, Leonard Bosack and Sandra Lerner. Bosack was the manager of the computer science department's laboratory, and Lerner oversaw the computers at the graduate school of business. At Stanford, Bosack devised a way to connect the two local area networks in the respective departments where he and his wife worked, 500 yards across campus.

Lerner and Bosack initially tried to sell the internetworking technology that Bosack had developed to existing computer companies, but none were interested. They then decided to start their own business, Cisco Systems, based on this technology (they came up with the name, a shortened form of San Francisco, while driving across the Golden Gate Bridge). Bosack and Lerner were joined by colleagues Greg Setz, Bill Westfield, and Kirk Lougheed, as cofounders. Stanford University later tried to obtain $11 million in licensing fees from the new company, because Bosack had developed the technology while an employee at the university, but eventually the university settled for $150,000 and free routers and support services.

The company was established on a very tight budget. In fact, Bosack and Lerner had to mortgage their house, run up credit card debts, and defer salaries to their friends who worked for them in order to get the venture off the ground, and, even after two years of business, Lerner maintained an outside salaried job to supplement the couple's income.

Cisco's primary product from the beginning was the internetworking router, a hardware device incorporating software that automatically selects the most effective route for data to flow between networks. Cisco's routers pioneered support for multiple protocols or data transmission standards, and could therefore link together different kinds of networks, those having different architectures and those built on different hardware, such as IBM-compatible personal computers, Apple Macintosh computers, UNIX workstations, and IBM mainframes. Cisco thus became the first company to provide a commercial multi-protocol router when it shipped its first product in 1986, a router for the TCP/IP (Transmission Control Protocol/Internet Protocol) protocol suite. A year later, Cisco was selling $250,000 worth of routers per month. Sales for the fiscal year ending July 1987 were $1.5 million, and the company had only eight employees at the time.

Cisco initially marketed its routers to universities, research centers, the aerospace industry, and government facilities by contacting computer scientists and engineers via ARPANET, the precursor to what would become the Internet. These customers tended to use the TCP/IP protocols and UNIX-based computers. In 1988, the company began to target its internetworking routers at mainstream corporations with geographically dispersed branches that used different networks. To that end, Cisco developed routers serving an even greater array of communications protocols and subsequently distinguished its routers by enabling them to support more protocols than those of any other router manufacturer. By the late 1980s, when the commercial market for internetworking began to develop, Cisco's reasonably priced, high-performance routers gave it a head start over the emerging competition.

Although Cisco had a high rate of sales growth, the young company was still short of cash; in 1988 Bosack and Lerner were forced to turn to a venture capitalist, Donald T. Valentine of Sequoia Capital, for support. Valentine, however, required that the owners surrender to him a controlling stake in the company. Valentine thus became chairperson and then hired an outsider, John Morgridge, as the company's new president and chief executive officer. Morgridge, who had an M.B.A. from Stanford University, was chief operating officer at laptop computer manufacturer GRiD Systems Corp. and prior to that had spent six years as vice-president of sales and marketing at Stratus Computer. Morgridge replaced several Cisco managers, who were friends of Bosack and Lerner, with more qualified and experienced executives. In February 1990, Cisco went public, after which Bosack and Lerner began selling their shares. Sales for the fiscal year ending July 1990 were $69.8 million, net income was $13.9 million, and the company had 254 employees.

Under Morgridge, Bosack had been given the title of chief scientist and Lerner was made head of customer service. However, Lerner reportedly did not get along well with Morgridge and, in August 1990, she was fired, whereupon Bosack also quit. When they left the company, Bosack and Lerner sold the remainder of their stock for $100 million, for a total divestiture of about $200 million. The couple subsequently gave away the majority of their profits to their favorite charities.

Early 1990s: Rapid Growth As Networks Proliferate

Meanwhile, Morgridge built up a direct sales force to market the products to corporate clients. At first, Cisco's corporate clients were the scientific departments of companies which already maintained large internal networks. Later, Cisco was able to market its products to all kinds of major corporations to help them link the computer systems of their headquarters, regional, and branch offices. As Cisco's client base grew, the company's greatest challenge became meeting customer support service needs. The large size of the network systems for which Cisco supplied products made the user support task especially complex.

The company grew at a tremendous rate as its market rapidly expanded. In the early 1990s, companies of all sizes were installing local area networks (LANs) of personal computers. As such, the potential market for linking these networks, either with each other or with existing minicomputers and mainframe computers, also grew. Cisco's sales jumped from $183.2 million in 1991 to $339.6 million in 1992, and net income grew from $43.2 million to $84.4 million during the same period. In 1992, Fortune magazine rated Cisco as the second fastest growing company in the United States. In its role as the leading internetworking router provider, Cisco could redefine and expand the market as it grew.

While new communications technologies became widespread, Cisco adapted and added the capabilities of handling new protocols to its products. In the fall of 1992, Cisco introduced Fiber Distributed Data Interface (FDDI) and Token-Ring enhancements to its high-end router. Around the same time, the company also introduced the first Integrated Services Digital Network (ISDN) router for the Japanese market.

Until 1992, Cisco's products had not addressed IBM's System Network Architecture (SNA), a proprietary network structure used by IBM computers. In September 1992, however, after IBM announced plans to license its Advanced Peer-to-Peer Networking (APPN) protocol used for SNA, Cisco responded by announcing plans for a rival Advanced Peer-to-Peer Internetworking (APPI) protocol for supporting SNA. By August 1993, Cisco had decided not to develop a rival protocol, because IBM made it clear that APPN would be a more open, multivendor protocol than originally intended. Cisco then proceeded to work with IBM on further defining the APPN standard and bought a license to use APPN technology.

The emergence of asynchronous transfer mode (ATM) technology as a new standard method for multiprotocol data communications posed a challenge to Cisco and the router industry. ATM is a cell-switching technique that can provide high-speed communications of data, voice, video, and images without the use of routers. In early 1993, Cisco entered into a joint development project with AT&T and StrataCom to develop standards that would ensure that ATM operated within existing Frame Relay networks. Cisco also became one of the four founding members of the ATM Forum to help define the emerging standard. In February 1993, Cisco announced a strategy to include ATM among the protocols supported by its products. In 1994, Cisco introduced its first ATM switch.

In January 1993, Cisco introduced a new flagship product, the Cisco 7000 router, which featured a 50 percent improvement in performance over the AGS+, Cisco's existing high-end router. In June of that year, Cisco introduced a new low-end, lower-priced product line, the Cisco 2000 router family. The Cisco 2000 was aimed at companies desiring to link their smaller, remote branches or even remote individual employees, but unwilling to pay a premium price. Also during this time, the first network with over 1,000 Cisco routers was created.

International sales became an important part of Cisco's business. Subsidiaries were established in Japan and Australia, and a European Technical Assistance Center was established in Brussels, Belgium. In March 1993, Cisco Systems (HK) Ltd. became a new subsidiary in Hong Kong. International sales steadily increased, accounting for 35.6 percent of sales in 1991, 36 percent in 1992, 39 percent in 1993, and 41.9 percent in 1994. Most of Cisco's international sales were through distributors, whereas in the United States the majority of sales (65 percent in early 1994) were made directly to the end users.

Cisco also began to market its technology, especially its software, more aggressively to long-distance telephone companies, as the deregulation of U.S. telephone carriers enabled these companies to provide more kinds of data communications products and services. For example, Cisco entered into a joint marketing agreement with MCI International to integrate Cisco's routers into end-to-end data networks over telephone lines. In 1992, Cisco entered new distribution agreements with Bell Atlantic Corp. and U.S. West Information Systems Inc. Cisco also signed marketing agreements in 1993 with Pacific Bell, whereby Cisco became a preferred router supplier for the company's network systems.

Cisco similarly began contracting with major European telecommunications companies at about the same time. British Telecom became an original equipment manufacturer (OEM) client of all of Cisco's products. Other European telecommunications companies that entered into OEM relationships with Cisco included Alcatel of France and Siemens A.G. of Germany. Olivetti of Italy agreed to market Cisco's products under a value-added reseller agreement late in 1992.

Cisco made other strategic alliances to position itself better in the maturing internetworking market. To reach out to less technical clients, Cisco entered into joint agreements with Microsoft Corporation to market Cisco's first PC-based router card with Microsoft's Windows NT Advanced Server networking software through Microsoft's marketing channels. Similarly, Cisco established a partnership with Novell to integrate Cisco's routers with Novell's Netware network software so as to provide links between Netware and UNIX-based networks. Additionally, Cisco began working with LanOptics Ltd. to develop remote-access products.

1993-94: First Wave of Acquisitions

In September 1993, Cisco made its first acquisition. For $95 million, it acquired Crescendo Communications, which had pioneered products for a new technology called Copper Distributed Data Interface (CDDI). Crescendo's development of ATM technology was also a leading reason for the acquisition. Crescendo Communications was renamed the Workgroup Business Unit, and its switching technologies under development were later incorporated into Cisco's routers. Cisco made its second acquisition, that of Newport Systems Solutions for $93 million in stock, in August 1994. Newport Solutions sold the LAN2LAN product line, software used in linking local area networks.

Early in 1994, Cisco announced a new networking architecture, CiscoFusion, to provide clients with a gradual transition from routers to the new switched networking technologies of ATM and LAN switching. CiscoFusion allowed users to take advantage of both routing and switching techniques. As part of this architecture, several new switching products were introduced in March 1994, including the ATM Interface Processor and the Catalyst FDDI-to-Ethernet LAN switch. The latter was the first new product of the Workgroup Businesses Unit since the acquisition of Crescendo.

During this time, Cisco moved its headquarters from one end of Silicon Valley to the other, from Menlo Park to a newly constructed office building complex in San Jose, California. The growing size of the company had necessitated larger office space. The company's workforce had grown from 1,451 in July 1993 to 2,262 in July 1994, as Cisco hired talent from smaller, struggling networking companies which were laying off personnel. In 1994, Cisco topped $1 billion in sales, ending the year on July 31, 1994, with $1.24 billion in net sales, a 92 percent increase over the previous year, and $314.9 million in net income, 83 percent more than in 1993. Later in 1994, in October, Cisco completed two more acquisitions of firms involved in the switching sector. It spent $240 million for Kalpana, Inc., a maker of Ethernet switching products; and $120 million for LightStream Corp., which was involved in ATM switching and Ethernet switching and routing.

Astounding Growth Under John Chambers Starting in 1995

In January 1995 John T. Chambers was named CEO of Cisco, with Morgridge becoming chairman and Valentine vice-chairman. Chambers, who had previous stints at IBM and Wang Laboratories before joining Cisco in 1991, stepped up the company's acquisition pace to keep ahead of its rivals and to fill in gaps in its product line, aiming to provide one-stop networking shopping to its customers. The company completed 11 acquisitions in 1995 and 1996, including Grand Junction, Inc., maker of Fast Ethernet and Ethernet switching products, purchased for $400 million in September 1995; and Granite Systems Inc., a maker of high-speed Gigabit Ethernet switches, bought for $220 million in September 1996.

The largest deal during this period, however, was that of StrataCom, Inc., a $4.67 billion acquisition completed in April 1996. StrataCom was a leading supplier of ATM and Frame Relay WAN switching equipment capable of handling voice, data, and video. The addition of Frame Relay switching products to the Cisco portfolio was particularly important as that technology was being rapidly adopted by telecommunications companies needing to increase the capacity of their networks. The deal was also a key step in Cisco's attempt to move beyond its core customer area of "enterprise" customers (large corporations, government agencies, utilities, and educational institutions) into the area of telecommunications access providers, an area in which it faced entrenched and formidable competition in the form of such giants as Alcatel, Lucent Technologies Inc., and Nortel Networks Corporation.

Cisco continued its blistering acquisitions pace in 1997 and 1998, completing 15 more deals. The largest of these was the April 1998 purchase of NetSpeed, Inc., a specialist in digital subscriber line (DSL) equipment, an emerging technology providing homes and small offices with high-speed access to the Internet via existing telephone lines. Another emerging networking technology was that of voice-over-IP (Internet Protocol), which essentially enables the routing of telephone calls over the Internet. The acquisitions of LightSpeed International, Inc. in April 1998 and Selsius Systems, Inc. in November 1998 helped Cisco gain a significant presence in the Internet telephony sector. The areas of DSL and voice-over-IP provided additional examples of Cisco's strategy of acquiring its way into emerging networking sectors.

By the late 1990s Cisco Systems was the undisputed king of the networking world. In July 1998 the company's market capitalization surpassed the $100 billion mark, just 12 years after its initial public offering, a time frame believed to be a record for achieving that level. Revenues reached $12.15 billion by 1999, a more than sixfold increase over the 1995 result of $1.98 billion. During 1999 Cisco became even more acquisitive, snatching up an additional 17 companies, in the process gaining presences in two more emerging areas: fiber-optic networking and wireless networking. Several fiber-optic companies were acquired, including start-up Cerent Corporation, which was purchased for about $7.2 billion in the company's largest acquisition yet. Fiber-optic networks were particularly being built by telecommunications firms aiming to take advantage of their capacity for handling massive quantities of voice, video, and data, making Cisco's entry into this segment of vital importance.

In late 1999 Cisco announced that it would acquire the fiber-optic telecommunications equipment business of Italy's Pirelli S.p.A. for about $2.2 billion, gaining Pirelli gear that takes a beam of light and breaks it into as many as 128 "colors," each of which can carry a separate stream of voice, data, or video. Cisco's key wireless acquisition also came in late 1999 with the announcement of the $800 million purchase of Aironet Wireless Communications, Inc., maker of equipment that creates LANs without wires in small and medium-sized businesses. The technology was also expected to be transferred to the home environment, where Cisco aimed to capture what was predicted to be an area of rapid early 21st century growth: the networked home.

During 1999 Cisco also acquired GeoTel Communications Corp., a maker of software for routing telephone calls, for about $1.9 billion.

By early 2000, following 1999's frenzied bull market in high-tech stocks, Cisco's market value surpassed $450 billion, making it the third most valuable company in the world, behind Microsoft and General Electric Company (for a brief period in late March, Cisco actually ranked as the most valuable company in the world, with a total market capitalization of $555 billion). Revenues were soaring, as were earnings, which reached $906 million for the second quarter of the 2000 fiscal year alone. Rather than slowing it down, Chambers planned to increase the company's acquisition pace, with the addition of as many as 25 companies during 2000. Through acquisitions and strategic alliances with such industry giants as Microsoft, Hewlett-Packard Company, and Intel Corporation, Chambers aimed to increase Cisco Systems' revenues to $50 billion by 2005.

Transformation in Early 2000s

Chambers only made it halfway toward his financial goal by 2005, but the fact that Cisco doubled its revenue volume during the first part of the decade represented a remarkable achievement considering the prevailing conditions in the technology sector. Chambers, described as irrepressibly optimistic and relentlessly upbeat by industry observers, was slow to react to what became the most severe downturn in the history of the industry. Rivals Lucent Technologies and Gateway, Inc., among others, slashed overhead and trimmed their operations as market conditions soured, but Chambers remained sanguine until he was forced to recognize the severity of the situation. During a two-week trip abroad in March 2001, he met with numerous customers, hearing from each that spending was to be drastically reduced in the coming months. Chambers returned home and began what he referred to as "the most challenging time in my business career," in a November 24, 2003 interview with Business Week. He laid off 8,500 workers, nearly one-fifth of Cisco's payroll, and implemented sweeping changes throughout the company, reigning in the freewheeling attitude toward expansion that had led to the acquisition of 73 companies between 1993 and 2000 and replacing it with discipline, order, and restraint. "Process was a dirty word at Cisco, including for the CEO," Chambers conceded in his interview with Business Week.

Although Chambers admitted he was late in recognizing the seriousness of the situation, his actions ensured that further layoffs were not needed. The company, adhering to a more austere, focused strategy, made great gains as conditions in the technology sector began to improve. Between 2001 and 2003, Cisco's share of the $92 billion communications-equipment market increased from 10 percent to 16 percent, the biggest increase in the company's history. Significantly, the return of favorable economic conditions did not signal the end of wholesale changes at Cisco. Chambers began steering Cisco in a new direction following the downturn in the technology sector, opening a new avenue of growth for the company to exploit in the years ahead.

Throughout its development, Cisco had shied from entering the consumer market, preferring the stability and relatively higher profit margins enjoyed by selling networking equipment to corporations and communications providers. In 2003, Chambers began to change tack, beginning with the purchase of Linksys Group, a manufacturer of wireless routers for consumers. The foray proved successful, encouraging Chambers, who was back to his ebullient self, to delve deeper into the consumer market. In July 2005, he purchased a manufacturer of networked DVD players named KISS Technology, a small acquisition that served as a stepping stone for a massive acquisition announced later in the year. In November 2005, Cisco announced it was acquiring Scientific-Atlanta, Inc., a Lawrenceville, Georgia, manufacturer of cable television set-top boxes. Cisco agreed to pay $6.9 billion for Scientific-Atlanta, which generated $1.9 billion in revenue in 2005, using the purchase to complete what industry insiders referred to as the "quadruple play" package. Cable and telephone companies were interested in providing a bundle of services to their customers, a package of converged networks that included broadband Internet access, Internet-based telephone service, wireless calling, and video services such as video-on-demand. Cisco was well equipped to provide the first three types of services, but it lacked the ability to provide anything substantial in the video realm. The purchase of Scientific-Atlanta gave Chambers quadruple play capabilities, opening a new, vast market for the company. "Once you add video," Chambers explained in a November 21, 2005 interview with Business Week Online, "not just in products, but in being able to integrate them all together, that gives us leadership that is very, very unique."

As Cisco prepared to enter what was being billed as the "bundle wars," the company stood poised to reap the benefits of Chambers bold move.

Principal Subsidiaries

Cisco Systems Canada Limited; Cisco Systems Europe, S.A.R.L. (France); Cisco Systems Import/Export Corporation (U.S. Virgin Islands); Cisco Systems Belgium, S.A.; Cisco Systems Limited (U.K.); Cisco Systems Australia PTY. Limited; Nihon Cisco Systems, K.K. (Japan); Cisco Systems de Mexico, S.A. de C.V.; Cisco Systems New Zealand Limited; Cisco Systems (HK) Limited (Hong Kong); Cisco Systems GmbH (Germany); Cisco Systems (Italy) Srl; Cisco Systems GmbH (Austria); Cisco do Brasil Ltda. (Brazil); Cisco Systems (Korea) Ltd.; VZ, Cisco Systems, C.A. (Venezuela); Cisco Systems South Africa (Pty) Ltd.; Cisco Systems Sweden Aktiebolag; Cisco Systems (Switzerland) AG; Cisco Systems Capital, B.V.; Cisco Systems International Netherlands, B.V.; Cisco Systems Czech Republic, s.r.o.; Cisco Systems Spain, S.L.; Cisco Systems Argentina S.A.; Cisco Systems Chile, S.A.; Cisco Sistemas de Redes S.A. (Costa Rica); Cisco Systems Malaysia, Sdn. Bhd.; Cisco Systems (USA) Pte. Ltd., Singapore; Cisco Systems Thailand, Ltd.; Cisco Systems Peru, S.A.; Cisco Systems Greece, S.A.; Cisco Systems Poland, Sp.zo.o; Cisco Systems Israel, Ltd.; Cisco Systems Internetworking Iletsim Hizmetlieri Ltd. Sirketi (Turkey); Cisco Systems (India), Ltd.; Cisco Systems Capital Corp.; Cisco Systems (Taiwan), Ltd.; Cisco Systems (Colombia), Ltda.; Cisco Technology, Inc.; Cisco Systems Sales & Service, Inc.; Cisco Systems Co. (Canada); Telebit Corporation; Cisco Systems Danmark AS (Denmark); Cisco Systems Norway AS; Cisco Systems Hungary, Ltd.; Cisco Systems Management B.V.; Cisco Systems (Puerto Rico) Corp.; Cisco Systems Finland Oy; Cisco Systems (China) Networking Technologies Ltd.; Cisco Systems Romania SRL; Cisco Systems Croatia Ltd. for Trade; Cisco Systems Slovakia, spol. sr.o; Latitude Communications Pte. Ltd. (Singapore); Protego Networks LLC; Radiata, Inc.; Telebit Corporation; Topspin Communications LLC.

Principal Competitors

ADC Telecommunications, Inc.; Alcatel; Cabletron Systems, Inc.; Compaq Computer Corporation; D-Link Corporation; ECI Telecom Ltd.; Fujitsu Limited; Hewlett-Packard Company; Intel Corporation; International Business Machines Corporation; Juniper Networks, Inc.; Kingston Technology Company; Lucent Technologies Inc.; Madge Networks N.V.; Microsoft Corporation; Motorola, Inc.; MRV Communications, Inc.; NEC Corporation; Network Associates, Inc.; Newbridge Networks Corporation; Nokia Corporation; Nortel Networks Corporation; Novell, Inc.; Sterling Software, Inc.; Telefonaktiebolaget LM Ericsson; 3Com Corporation.

Further Reading

Baker, Stephen, "Cisco's Telecom Two-Step in Europe," Business Week (international edition), October 11, 1999.

Baum, Geoff, "John Chambers," Forbes ASAP, February 23, 1998, pp. 52-53+.

Burrows, Peter, "Cisco's Comeback, " Business Week, November 24, 2003, p. 116.

Byrne, John A., "The Corporation of the Future," Business Week, August 31, 1998, pp. 102+.

Carlsen, Clifford, "Rolling on the Info Superhighway," San Francisco Business Times, August 20, 1993, p. 6A.

Carroll, Paul B., "Cisco Systems Will Acquire StrataCom, Computer Switch Maker, for $4 Billion," Wall Street Journal, April 23, 1996, p. A3.

"Cisco's Bold New TV Bet," Business Week Online, November 21, 2005.

Clark, Don, "Cisco Is Buying GeoTel for $1.92 Billion in Stock," Wall Street Journal, April 14, 1999, p. A3.

Daly, James, "John Chambers: The Art of the Deal," Business 2.0, October 1999.

Deagon, Brian, "High-Tech Industry Returns to Mergers As Growth Strategy," Investor's Business Daily, November 30, 2005, p. A4.

Donnelly, George, "Acquiring Minds: Cisco and Lucent Buy into the Telecom Revolution with Strategies That Clash and Converge," CFO Magazine, September 1999.

Emigh, Jacqueline, "Cisco Unveils ATM Interfacing Router," Telephony, February 1, 1993, pp. 24+.

Goldblatt, Henry, "Cisco's Secrets," Fortune, November 8, 1999, pp. 177-78+.

Gomes, Lee, "Cisco Tops $100 Billion in Market Capital," Wall Street Journal, July 20, 1998, p. B5.

Hutheesing, Nikhil, and Jeffrey Young, "Curse of the Market Leader," Forbes, July 29, 1996, pp. 78+.

Ingram, Matthew, "Cisco's Purchase of TV Box Maker Either Bold or Desperate," New Zealand Herald, December 6, 2005.

Kupfer, Andrew, "The Real King of the Internet," Fortune, September 7, 1998, pp. 84-86+.

Mardesich, Jodi, "Cisco's Plan to Pop Up in Your Home," Fortune, February 1, 1999, pp. 119-20.

Maurer, Harry, "Cisco Dials Scientific-Atlanta," Business Week, December 5, 2005, p. 32.

Mullaney, Timothy J., "Cisco: Paging Dr. Info Tech," Business Week, July 11, 2005, p. 78.

Musich, Paula, "Cisco Chief Plots Router Course: Outlines Plans for ATM Technology," PC Week, September 13, 1993, pp. 49+.

------, "Cisco Revamps Router Strategy: Shifts Product, Distribution Tactics for Maturing Market," PC Week, November 22, 1993, p. 123.

------, "Cisco, Wellfleet Ride Router Market to Success," PC Week, December 14, 1992, pp. 163+.

Osterland, Andrew, "No Kidding. Cisco Isn't Done Yet," Financial World, January 21, 1997, pp. 62-64, 66.

Pitta, Julie, "Long Distance Relationship," Forbes, March 16, 1992, pp. 136+.

Poe, Robert, "Cisco Strikes the Mother Lode with New Router," America's Network, June 15, 2004, p. 8.

Reinhardt, Andy, "Meet Mr. Internet," Business Week, September 13, 1999, pp. 128-31+.

Reinhardt, Andy, Peter Burrows, and Amy Barrett, "Cisco Crunch Time for a High-Tech Wiz," Business Week, April 28, 1997, pp. 80+.

Schlender, Brent, "Computing's Next Superpower," Fortune, May 12, 1997, pp. 88-90+.

Schonfeld, Erick, "Cisco and the Kids: Are They As Scary As They Look?," Fortune, April 14, 1997, pp. 200-02.

Thurm, Scott, "Cisco to Acquire Networking Firm Cerent," Wall Street Journal, August 26, 1999, p. A3.

------, "For Cisco, Focus on Small Companies Pays Off," Wall Street Journal, May 27, 1999, p. B8.

------, "Joining the Fold: Under Cisco's System, Mergers Usually Work; That Defies the Odds," Wall Street Journal, March 1, 2000, pp. A1, A12.

Thurm, Scott, and Deborah Ball, "Cisco to Buy a Pirelli Unit for $2 Billion," Wall Street Journal, December 20, 1999, p. A3.

Tully, Shawn, "How Cisco Mastered the Net," Fortune, August 17, 1998, pp. 207-08, 210.

— Heather Behn Hedden; Updated by David E. Salamie, Jeffrey L. Covell


Wikipedia on Answers.com:

Cisco Systems

Top
Cisco Systems, Inc.
Type Public
Traded as NASDAQCSCO, SEHK4333
Dow Jones Component
S&P 500 Component
Industry Computer networking
Founded San Francisco, California, U.S.
(1984)
Founder(s) Len Bosack, Sandy Lerner, Richard Troiano, Nicholas Pham
Headquarters San Jose, California, U.S.[1]
Area served Worldwide
Key people John Chambers
(Chairman & CEO)
Products Networking Device
Network Management
Cisco IOS and NX-OS Software
Interface and Module
Optical networking[disambiguation needed ]
Storage area networks
Wireless, Telepresence, VOIP, Security
Datacenter
List of Cisco Products
Revenue increase US$ 43.21 billion (2011)[2]
Operating income decrease US$ 7.67 billion (2011)[2]
Net income decrease US$ 6.49 billion (2011)[2]
Total assets increase US$ 87.09 billion (2011)[2]
Total equity increase US$ 47.25 billion (2011)[2]
Employees 63,465 (2011)[3]
Subsidiaries List of acquisitions
Website Cisco.com

Cisco Systems, Inc. (NASDAQCSCO) is an American multinational corporation headquartered in San Jose, California, United States,[4] that designs and sells consumer electronics, networking, voice, and communications technology and services. Cisco has more than 60,000 employees and annual revenue of US$ 40.0 billion as of 2010. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index.[5]

Contents

Corporate history

One of the many buildings on the Cisco Systems campus in San Jose

1984-1990: early years

Len Bosack and Sandy Lerner, a married couple who worked as computer operations staff members at Stanford University, later joined by Nicholas Pham, founded Cisco Systems in 1984. Lerner moved on to direct computer services at Schlumberger, moving full time to Cisco in 1987. The name "Cisco" was derived from the city name, San Francisco, which is why the company's engineers insisted on using the lower case "cisco" in the early days. For Cisco's first product, Bosack adapted multiple-protocol router software originally written some years before by William Yeager, another Stanford employee who later joined Sun Microsystems. The company's first CEO was Bill Graves, who held the position from 1987 to 1988.[6] In 1988, John Morgridge was appointed CEO.

On February 16, 1990, the company went public (with a market capitalization of $224 million) and was listed on the Nasdaq stock exchange. On August 28, 1990, Lerner was fired; upon hearing the news, her husband Bosack resigned in protest. The couple walked away from Cisco with $170 million, 70% of which was committed to their own charity.[7]

While Cisco was not the first company to develop and sell a router,[8] it was one of the first to sell commercially successful routers supporting multiple network protocols.[9] Classical, CPU-based architecture of early Cisco devices coupled with flexibility of operating system IOS allowed for keeping up with evolving technology needs by means of frequent software upgrades. Some models (such as Cisco 2500) managed to stay in production for 5–8 years virtually unchanged. Although Cisco products had their roots in the enterprise environment, the company was quick to capitalize in emerging service provider market as well, entering market with successful product lines such as Cisco 7500 and GSR.

Between 1992 and 1994, Cisco also acquired several companies in Ethernet switching, most notably Kalpana, Grand Junction and Crescendo Communications which together formed the Catalyst product line. At the time, the company envisioned layer 3 routing layer 2 (Ethernet, Token Ring) switching as complementary functions of different intelligence and architecture - the former was slow and complex, the latter was fast but simple.

In 1995, John Morgridge was succeeded by John Chambers

1996-2005: Internet and silicon intelligence

The phenomenal growth of Internet in mid-to late 1990s quickly changed telecom landscape. As the Internet Protocol (IP) became widely adopted, the importance of multi-protocol routing declined. Nevertheless, Cisco managed to capitalize on the Internet wave, with a wide range of products that became vital to Internet service providers and by 1998 gave Cisco de-facto monopoly in this critical market segment.

In late March 2000, at the height of the dot-com boom, Cisco became the most valuable company in the world, with a market capitalization of more than US$500 billion.[10][11] In November 2011, with a market cap of about US$94 billion,[12] it is still one of the most valuable companies.[13]

Meanwhile, the growth of Internet bandwidth requirements kept challenging traditional, software-based packet processing architectures. The perceived complexity of programming routing functions in silicon led to formation of several startups determined to find new ways to process IP and MPLS packets entirely in hardware and blur boundaries between routing and switching. One of them, Juniper Networks, shipped their first product in 1999 and by 2000 chipped away about 30% from Cisco SP Market share. Cisco answered the challenge with homegrown ASICs and fast processing cards for GSR routers and Catalyst 6500 switches. In 2004, Cisco also started migration to new high-end hardware CRS-1 and software architecture IOS-XR.

2006-current: The Human Network

As part of the massive rebranding campaign of 2006, Cisco Systems adopted the shortened name "Cisco" and created "The Human Network" advertising campaign. These efforts were meant to make Cisco a "household" brand - a strategy designed to support the low-end Linksys products and future consumer products (such as Flip Video camera acquired by Cisco in 2009).

As part of the company's overseas strategy, Cisco built substantial presence in India. It has established its Globalization Centre East in Bangalore for $1 billion planning that 20% of Cisco's leaders will be based there.[14] However, Cisco continued to be challenged by both domestic Alcatel-Lucent, Juniper Networks and overseas competitors Huawei.

Due to lower than expected profit in 2011, Cisco was forced to reduce annual expenses by $1 billion. The company cut around 3,000 employees with an early-retirement program who accepted buyout and planned to eliminate as many as 10,000 jobs (around 14 percent of the 73,400 total employees before curtailment).[15][16] During the 2011 analyst call, Cisco's CEO John Chambers called out several competitors by name,[17] including Juniper and HP.

Media and awards

Cisco products, most notably IP phones and Telepresence, are frequently sighted in movies and TV series.[18] The company itself and its history was featured in the documentary film Something Ventured which premiered in 2011.

Cisco was a 2002–03 recipient of the Ron Brown Award,[19][20] a U.S. presidential honor to recognize companies "for the exemplary quality of their relationships with employees and communities". Cisco commonly stays on top of Fortune "100 Best Companies to work for", with position No. 20 in 2011[21]

Acquisitions

Cisco acquired a variety of companies to bring in products and talent into the company. In 1995–1996 the company completed 11 acquisitions.[22] Several acquisitions, such as Stratacom, were the biggest deals in the industry when they occurred. During the Internet boom in 1999, the company acquired Cerent Corporation, a start-up company located in Petaluma, California, for about US$7 billion. It was the most expensive acquisition made by Cisco to date, and only the acquisition of Scientific Atlanta has been larger. Several acquired companies have grown into $1Bn+ business units for Cisco, including LAN switching, Enterprise Voice over Internet Protocol (VOIP) platform Webex, and home networking. The latter came as result of Cisco acquiring Linksys in 2003 and in 2010 was supplemented with new product line dubbed Cisco Valet.

In the recent merger deals, Cisco bought Starent Networks (a mobile technology company) and Moto Development Group, a product design consulting firm that helped develop Cisco's Flip video camera.[23] Also in 2010, Cisco became a key stakeholder in e-Skills Week. In March 2011, Cisco completed the acquisition of privately held network configuration and change management solutions company Pari Networks.[24]

Although many buy-ins (such as Crescendo Networks) in 1993 resulted in acquisition of flagship technology (e.g. Catalyst 6500) to Cisco, many others have failed - partially or completely. For instance, in 2010 Cisco occupied a meaningful share of the packet-optical market,[25] revenues were still not on par with US$7 billion price tag paid in 1999 for Cerent. Some of acquired technologies (such as Pure Digital in 2010) saw their products discontinued, while others like Cisco ūmi are receiving significant criticism.[26]

Products and services

Cisco's current portfolio of products and services is focused upon three market segments – Enterprise and Service Provider, Small Business and the Home. The solutions for each market are segmented into Architectures, which form the basis for how Cisco approaches each market.

  • Corporate market: Enterprise networking and Service Providers
  • Borderless networks: for their range of routers, switches, wireless systems, security systems, WAN acceleration, energy and building management systems and media aware networks.[27]
  • Collaboration: IP video and phones, TelePresence, HealthPresence, Unified Communications, Call Center systems, Enterprise social networks and Mobile applications[28]
  • Datacenter and Virtualization: Unified Computing, Unified Fabric, Data Centre Switching, Storage Networking and Cloud services.[29]
  • IP NGN (Next Generation Networks): High-end routing and switching for fixed and mobile service provider networks, broadcast video contribution/distribution, entitlement and content delivery systems.[30]
  • Small businesses[31]
  • Routers and switches (including those for networks of smart meters)[32]
  • Security and surveillance: IP cameras, data and network security solutions etc.[33]
  • Voice and conferencing solutions: VOIP phones and gateway-systems, WebEx, video conferencing
  • Wireless: WiFi Access points
  • Network storage systems
  • Linksys product line of access points, switches etc.
  • Broadband: cable modems
  • Cisco ūmi – video conferencing

With the acquisition of Pure Digital Technologies, Cisco began to sell a line of video recording devices called "Flip Video" that had been Pure Digital's only line of products. This line of products was not as popular as Cisco had thought it would have been, and on April 12, 2011, Cisco announced they were discontinuing all Flip camera production. It will no longer carry the making of Flip cameras.[35][36]

Hardware

A Cisco ASM/2-32EM router deployed at CERN in 1987.

Software

VoIP services

Cisco became a major provider of Voice over IP to enterprises, and is now moving into the home user market through its acquisitions of Scientific Atlanta and Linksys. Scientific Atlanta provides VoIP equipment to cable service providers such as Time Warner, Cablevision, Rogers Communications, UPC, and others; Linksys has partnered with companies such as Skype and Yahoo to integrate consumer VoIP services with wireless and cordless phones.

Hosted Collaboration Solution

Cisco partners can now offer cloud-based services based on Cisco's virtualized Unified Computing System (UCS). A part of the Cisco Unified Services Delivery Solution, it will include hosted versions of Cisco Unified Communications Manager (UCM), Cisco Unified Contact Center, Cisco Unified Mobility, Cisco Unified Presence, Cisco Unity Connection (unified messaging), and Cisco Webex Meeting Center.[40]

Network Emergency Response

The company maintains several Network Emergency Response Vehicles (NERV)s which are staffed by Cisco employees during natural disasters and other public crises. The vehicles are self contained and provide wired and wireless services including voice and radio interoperability, voice over IP, network based video surveillance and secured high definition video conferencing for leaders and first responders in crisis areas with up to 5 Mbit/s of bandwidth via a 1.8-meter satellite antenna. NERVs are normally stored at Cisco facilities in San Jose, California and Research Triangle Park, North Carolina for strategic deployment in North America and are capable of being fully operational within 15 minutes of arrival, running for 72 hours continuously.[41][42] The NERV has been deployed to incidents such as the October 2007 California wildfires; hurricanes Gustav, Ike, and Katrina; the 2010 San Bruno gas pipeline explosion; and tornado outbreaks in North Carolina and Alabama in 2011.[43] In 2011, Cisco received the Innovation Preparedness award from the American Red Cross, Silicon Valley Chapter for its development and use of these vehicles in disasters.[44]

Cisco Career Certifications

Cisco Systems also sponsors a line of IT Professional certifications for Cisco products. There are five levels of certification: Entry, Associate, Professional, Expert, and recently Architect, as well as eight different paths, Routing & Switching, Design, Network Security, Service Provider, the newly introduced Service Provider Operations, Storage Networking, Voice, and Wireless.

Cisco also provides training for these certifications via a portal called the Cisco Networking Academy. Qualifying schools can become members of the Cisco Networking Academy and then provide CCNA level or other level courses. Cisco Academy Instructors must be CCNA certified to be a CCAI certified instructor.

Criticisms and controversy

Shareholder relations

A class action lawsuit filed on April 20, 2001 accused Cisco of making misleading statements that "were relied on by purchasers of Cisco stock" and of insider trading.[45] While Cisco denied all allegations in the suit, on August 18, 2006, Cisco's liability insurers, its directors, and officers paid the plaintiffs US$91.75 million to settle the suit.[46]

Intellectual property disputes

On December 11, 2008, the Free Software Foundation filed suit against Cisco regarding Cisco's failure to comply with the GPL and LGPL license models and make the applicable source code publicly available.[47] On May 20, 2009, Cisco settled this lawsuit by complying with FSF licensing terms and making a monetary contribution to the FSF.[48]

Censorship in China

Cisco has been criticized for its involvement in censorship in the People's Republic of China.[49] According to author Ethan Gutmann, Cisco and other telecommunications equipment providers supplied the Chinese government with surveillance and Internet infrastructure equipment that is used to block Internet websites and track Chinese on-line activities. Cisco says that it does not customize or develop specialized or unique filtering capabilities to enable governments to block access to information and that it sells the same equipment in China as it sells worldwide.[50]

Wired News had uncovered a leaked, confidential Cisco powerpoint presentation that details the commercial opportunities of the Golden Shield Project of Internet control.[51] In her article, journalist Sarah Stirland accuses Cisco of marketing its technology "specifically as a tool of repression."

Tax fraud investigation

On October 16, 2007, the Brazilian Federal Police and Brazilian Receita Federal (equivalent to the American IRS) under the "Persona Operation" uncovered an alleged tax fraud scheme employed by Cisco Systems since 2002 that exempted the company from paying over R$1.5 billion (US$824 million) in taxes.[52][53]

Antitrust lawsuit

On December 1, 2008, Multiven filed an antitrust lawsuit[54][55][56][57][58][59] against Cisco Systems, Inc. in an effort to open up the network maintenance services marketplace for Cisco equipment, promote competition and ensure consumer choice and value. Multiven's complaint alleges that Cisco harmed Multiven and consumers by bundling and tying bug fixes/patches and updates for its operating system software to its maintenance services (SMARTnet) and through a series of other illegal exclusionary and anticompetitive acts designed to maintain Cisco's alleged monopoly in the network maintenance services market for Cisco networking equipment. Cisco responded by accusing the person who filed the anti-trust suit, British born Peter Alfred-Adekeye, with hacking and pressured the US government to extradite him from Canada where he was giving evidence against Cisco in an anti-trust hearing. Canadian Judge Ronald McKinnon, who oversaw the extradition hearing, stated the real reason for the extradition proceedings was because Alfred-Adekeye "dared to take on a multinational giant." He also condemned the US prosecutor for hiding the fact that Alfred-Adekeye was in legal proceedings against Cisco Systems, for stating that Alfred-Adekeye had left the USA in a time period when he had not and a formal request for extradition was not filed against Alfred-Adekeye when he was taken into custody. Judge McKinnon described the information provided by Cisco and the US prosecutor as "full of innuendo, half-truths and falsehoods" adding "This speaks volumes for Cisco's duplicity" and accused them of "unmitigated gall" in using such a heavy-handed move as an unsupportable arrest and jailing to pressure Alfred-Adekeye to drop or settle his civil antitrust complaint.[60]

Intimidation

Cisco has been reported as using intimidation tactics in several news reports.[61][62]

See also

Notes

  1. ^ "Cisco Contacts - Cisco.com". November 19, 2011. http://www.cisco.com/web/siteassets/contacts/index.html. Retrieved 2011-11-19. 
  2. ^ a b c d e "Cisco Reports 2011 Earnings". Cisco Systems. August 10, 2011. http://newsroom.cisco.com/press-release-content?type=webcontent&articleId=456320. Retrieved 2011-09-03. 
  3. ^ "News@Cisco -> Corporate Overview". Cisco Systems. http://newsroom.cisco.com/overview. Retrieved 2011-12-04. 
  4. ^ "A special report on innovation in emerging markets: The world turned upside down". The Economist. April 15, 2010. http://www.economist.com/opinion/displaystory.cfm?story_id=15879369. Retrieved 2010-08-14. 
  5. ^ Browning, E.S. (June 1, 2009). "Travelers, Cisco Replace Citi, GM in Dow". Wall Street Journal (Dow Jones & Company, Inc). http://online.wsj.com/article/SB124386244318072033.html. Retrieved 2009-06-02. 
  6. ^ "Cisco's Acquisition Strategy". Case Studies In Business Strategy (ICMR) IV: 2. January 2004. BSTR083. http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy2/BSTR083.htm. Retrieved December 21, 2009. 
  7. ^ "Does Pink Make You Puke?". Forbes. August 25, 1997. http://www.forbes.com/forbes/1997/0825/6004058a_2.html. Retrieved June 28, 2011. 
  8. ^ "I, Cringely. NerdTV. Transcript | PBS". Pbs.org. http://www.pbs.org/cringely/nerdtv/transcripts/013.html. Retrieved 2008-11-13. 
  9. ^ Pennell, Ian (June 14, 2004). The Evolution of Access Routing. Interview. Cisco. http://newsroom.cisco.com/dlls/2004/hd_061404.html. Retrieved 2009-01-04. 
  10. ^ "Cisco pushes past Microsoft in market value". CBS Marketwatch. March 25, 2000. http://www.marketwatch.com/news/story/cisco-pushes-past-microsoft-market/story.aspx?guid=%7BFA6BADEF%2D05F2%2D4169%2DADDA%2D12E9D17C4433%7D. Retrieved 2007-01-25. 
  11. ^ "Cisco replaces Microsoft as world's most valuable company". The Indian Express. Reuters (India). March 25, 2000. http://www.expressindia.com/ie/daily/20000326/ibu26043.html. Retrieved 2007-01-25. 
  12. ^ Cisco Systems Summary. Finance.yahoo.com. Retrieved on November 26, 2011.
  13. ^ Fost, Dan (May 5, 2006). "Chron 200 Market capitalization". San Francisco Chronicle. http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/05/05/BUC200MARKETCAP.DTL. Retrieved 2007-01-25. 
  14. ^ "The other elephant". The Economist. November 4, 2010. http://www.economist.com/node/17414206. 
  15. ^ Cisco to cut costs and jobs as profit stalls[dead link]
  16. ^ Vance, Ashlee. (2011-07-12) Cisco said to Plan Cutting Up to 10,000 Jobs to Buoy Profit. Bloomberg. Retrieved on September 10, 2011.
  17. ^ Cisco CEO: We Were Fat
  18. ^ Cisco on TV & in the Movies - About Cisco. Cisco Systems (May 15, 2008). Retrieved on September 10, 2011.
  19. ^ Highbeam Research website Presidential Award For Corporate Leadership Presented to Cisco Systems. Retrieved Apr 10, 2011
  20. ^ Cisco News website Cisco Systems Receives Presidential Award for Corporate Leadership. Retrieved Apr 10, 2011
  21. ^ 100 Best Companies to Work For 2011: Cisco - CSCO. CNN. (February 7, 2011). Retrieved on September 10, 2011.
  22. ^ Garza, George (Jan 9, 2011). "The History of Cisco". http://www.brighthub.com/computing/enterprise-security/articles/65663.aspx. Retrieved Jan 28, 2011. 
  23. ^ By Jim Duffy, NetworkWorld. "Cisco Buys Moto – no, not that Moto." May 18, 2010.
  24. ^ "Cisco Completes Acquisition Of Pari Networks (Started By Former Cisco Execs)". TechCrunch. March 1, 2011. http://www.techcrunchit.com/2011/03/02/cisco-completes-acquisition-of-pari-networks-started-by-former-cisco-execs/. 
  25. ^ "Alcatel-Lucent, Huawei continue tight race for leadership in optical network hardware market". Infonetics Research. 17 May 2010. http://www.infonetics.com/pr/2010/1Q10-Optical-Network-Hardware-Market-Highlights.asp. Retrieved 5 Sep 2011. 
  26. ^ "Cisco's UMI Adventure Should End". PCMag. 6 April 2011. http://www.pcmag.com/article2/0,2817,2383169,00.asp. Retrieved 5 Sep 2011. 
  27. ^ Cisco website Borderless network products. Retrieved Feb 27, 2011
  28. ^ Cisco website Collaboration products and services. Retrieved Feb 27, 2011
  29. ^ Cisco website on Datacenter products. Retrieved Feb 26, 2011
  30. ^ Cisco website on IP Next-Generation Networks. Retrieved Apr 6, 2011
  31. ^ Products for small businesses. Retrieved Feb 25, 2011
  32. ^ Rick Merritt, EE Times. "Cisco rolls more routers for smart grids." January 27, 2012. Retrieved January 27, 2012.
  33. ^ SME Products and services on company website. Retrieved Feb 27, 2011
  34. ^ Cisco Home products on company website. Retrieved Feb 27, 2011
  35. ^ "Catholic Online Statement about Flip Camera". CatholicOnline. March 13, 2011. http://www.catholic.org/technology/story.php?id=41037. 
  36. ^ ""World According to Jon" video about discontinuation". Jon Paula. March 12, 2011. http://www.youtube.com/watch?v=SVhxp4F_qD8. 
  37. ^ "Cisco gives Flip video biz the boot". CNET. April 12, 2011. http://news.cnet.com/8301-30686_3-20053075-266.html. Retrieved 2011-08-21. 
  38. ^ Cisco website Products and Services on Unified Computing. Retrieved Feb 27, 2011
  39. ^ "Tandberg product inquiry page". Tandberg.com. 
  40. ^ "Cisco Launches Hosted Collaboration Solution". UCStrategies.com. July 2, 2010. http://www.ucstrategies.com/news-analysis/cisco-launches-hosted-collaboration-solution.aspx. 
  41. ^ "In a Disaster, Cisco Can Deliver Its Own 911". WRAL. http://www.wral.com/business/legacy_local_tech_wire/news/video/2285408/#/vid2285408. "Like a good neighbor, Cisco Systems is now ready to help communities in need of disaster assistance with emergency communications capability." 
  42. ^ [providing phone and video communications according to the National Incident Management System "Cisco Network Emergency Response Vehicle at a glance"]. Cisco. providing phone and video communications according to the National Incident Management System. 
  43. ^ Cisco NERV: The ultimate first responder vehicle. TechRepublic. Retrieved on September 10, 2011.
  44. ^ ‪2011 Innovative Preparedness – Cisco Tactical Operations‬‏. Youtube.com. Retrieved on September 10, 2011.
  45. ^ "Cisco Shareholder Class Action Lawsuit Resolved" (Press release). Cisco Systems, Inc.. August 18, 2006. http://newsroom.cisco.com/dlls/2006/corp_081806.html. Retrieved 2007-01-25. 
  46. ^ "Cisco resolves class action lawsuit". Silicon Valley/San Jose Business Journal. August 18, 2006. http://sanjose.bizjournals.com/sanjose/stories/2006/08/14/daily75.html. Retrieved 2007-01-25. 
  47. ^ "Free Software Foundation Files Suit Against Cisco For GPL Violations" (Press release). BOSTON, Massachusetts: Free Software Foundation. December 11, 2008. http://www.fsf.org/news/2008-12-cisco-suit. Retrieved 2009-01-04. 
  48. ^ "FSF Settles Suit Against Cisco" (Press release). Free Software Foundation. May 20, 2009. http://www.fsf.org/news/2009-05-cisco-settlement.html. Retrieved 2009-05-20. 
  49. ^ "FRONTLINE: the tank man: the struggle to control information | PBS". Pbs.org. http://www.pbs.org/wgbh/pages/frontline/tankman/internet/. Retrieved 2008-11-13. 
  50. ^ Earnhardt, John (February 15, 2006). "Cisco Testimony Before House International Relations Subcommittee". Cisco Systems, Inc.. Archived from the original on December 6, 2006. http://web.archive.org/web/20061206095153/http://blogs.cisco.com/gov/2006/02/cisco_testimony_before_house_i.html. Retrieved 2007-01-25. 
  51. ^ Stirland, Sarah (May 20, 2008). "Cisco Leak: ‘Great Firewall’ of China Was a Chance to Sell More Routers". http://www.wired.com/threatlevel/2008/05/leaked-cisco-do/. Retrieved 2009-06-27. 
  52. ^ "Cisco offices raided, executives arrested in Brazil: reports". NetworkWorld. October 16, 2007. http://www.networkworld.com/news/2007/101607-cisco-brazil-arrests.html?page=1. Retrieved 2007-10-16. 
  53. ^ Brazilian tax authorities raid, close Cisco System's offices in São Paulo, Rio de Janeiro. . International Herald Tribune. October 17, 2007. http://www.iht.com/articles/ap/2007/10/17/business/LA-FIN-Brazil-Cisco.php. Retrieved 2007-10-17. 
  54. ^ "Multiven Sues Cisco". lightreading. December 1, 2008. http://www.lightreading.com/document.asp?doc_id=168775. Retrieved 2008-12-02. 
  55. ^ "Net maintenance provider sues Cisco over allegedly monopolistic SMARTnet". NetworkWorld.. December 1, 2008. http://www.networkworld.com/community/node/35852. Retrieved 2008-12-02. 
  56. ^ "Cisco Accused Of Monopoly In Antitrust Lawsuit". ChannelWeb. December 2, 2008. http://www.crn.com/networking/212201523. Retrieved 2008-12-02. 
  57. ^ "Multiven Files Antitrust Lawsuit Against Cisco Systems, Inc." (Press release). Multiven, Inc.. December 1, 2008. http://multiven.com/news?article_id=12. Retrieved 2008-12-01. 
  58. ^ "Cisco Systems hit with antitrust lawsuit". SearchITChannel. December 4, 2008. http://searchitchannel.techtarget.com/news/article/0,289142,sid96_gci1341067,00.html?track=sy540. Retrieved 2008-12-04. 
  59. ^ "Lawsuit: Cisco blocks outsider gear maintenance". fiercetelecom. December 3, 2008. http://www.fiercetelecom.com/story/lawsuit-cisco-blocks-outsider-gear-maintenance/2008-12-03. Retrieved 2008-12-03. 
  60. ^ "Cisco charged with duplicity". http://www.channelregister.co.uk/2011/06/03/cisco_charged_with_duplicity/. 
  61. ^ Duffy, Jim (June 2, 2011). "Cisco resorting to intimidation tactics". Network World. http://www.networkworld.com/community/blog/cisco-resorting-intimidation-tactics. Retrieved June 5, 2011. 
  62. ^ "Cisco Rivals Woo Users With Price Cuts, Less ‘Intimidation’". Bloomberg. June 2, 2011. http://seattletimes.nwsource.com/html/businesstechnology/2015242310_btcisco06.html. Retrieved June 5, 2011. 

Further reading

  • Bunnell, D. & Brate, A. (2001). Die Cisco Story (in German). Moderne Industrie. ISBN 3-478-35995-3.
  • Bunnell, D. (2000). Making the Cisco Connection: The Story Behind the Real Internet Superpower. Wiley. ISBN 0-471-35711-1.
  • Paulson, E. (2001). Inside Cisco: The Real Story of Sustained M&A Growth. Wiley. ISBN 0-471-41425-5.
  • Slater, R. (2003). The Eye of the Storm: How John Chambers Steered Cisco Through the Technology Collapse. HarperCollins. ISBN 0-06-018887-1.
  • Stauffer, D. (2001). Nothing but Net Business the Cisco Way. Wiley. ISBN 1-84112-087-1.
  • Waters, J. K. (2002). John Chambers and the Cisco Way: Navigating Through Volatility. Wiley. ISBN 0-471-00833-8.
  • Young, J. S. (2001). Cisco Unauthorized: Inside the High-Stakes Race to Own the Future. Prima Lifestyles. ISBN 0-7615-2775-3.

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