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A help desk trainer is teaching a new help desk technician some basic rules about starting a conversation with a customer Which statement describes the rules the trainer should be teaching?
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Conversation between call center agent and a customer?
can i have the conversation between agent and customer in call center
A technician is talking on the telephone to an angry customer who is unhappy with previous service How should the technician calm the customer?
Listen carefully and attempt to solve the customer's problem.
When sending a customer statement you are sending?
An invoice is the statement you send to a customer.
A customer is upset and wants to speak to a specific technician to resolve a problem immediately The requested technician is away from the office for the next hour What is the best way to handle thi?
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
How is the conversation between a buyer and fruits seller?
conversation between afruit seller and customer
How much does a customer service technician make?
It varies
What statement best describes a fractional reserve banking system?
A banking system in which banks keep a portion of deposits on hand to satisfy their customer's demands for withdrawals.
When a technician receives a call for assistance from a customer what should the technician do first?
Identify the user and associated problem.
Which action by the technician most likely caused the customer to complain?
The technician occasionally confirmed an understanding of the problem.
True or false generally it is the technician not the customer who ends the call or chat session with the customer?
TRUE
What approach should a technician take when receiving a call from a stressed customer?
Try to establish a rapport with the customer.
A technician receives a call from a customer who is too talkative How should the technician handle the call?
Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
