Yes, but it is not right.
Very rude business behavior might be talking back to a customer that has a problem. Very rude business behavior might also be ignoring a customer. Very rude business behavior, too can be firing an employee because their opinion does not agree with management.
No the employee cannot.
Yes, a customer can sue an employee for misconduct or negligence if the employee's actions caused harm or damages to the customer.
Rude and insulting
Yes, a customer can sue an employee of a company for damages or misconduct if the employee's actions directly caused harm or injury to the customer.
No, an employee cannot sue a customer for any reason. There must be a valid legal basis, such as discrimination or harassment, for an employee to sue a customer.
ignore them and carry on
50/50 of refusal of service. Other than that, nothing.
A motivated employee will always render better customer service.
1. Be professional, stick to business and don't respond or make any comments about rudeness or personal things. 2. Keep the contact as brief as possible. 3. If the behavior is very rude or more than rude, ask for assistance - get someone who will just stand there and witness the interaction of you and your customer. This will usually stop the rude behavior, and if it doesn't at least your witness will be able to report that you were professional and didn't cause the rude behavior. 4. There is no rule that you have to accept rude behavior. If the behaviour is sufficiently rude (especially if your assistant can verify that the behavior is rude) you should ask for assistance of someone who has the power to ask the customer to leave.
a person who is rude, thoughtless and a general pain in the neck!
Tell the customer you can handle her business from now on