One of the trends in information systems in recent years is the increasing strength of customer/supplier intimacy. Organisations have been using information systems to increase loyalty and develop stronger relationships with customers. Having a strategy on customer/supplier intimacy makes customers and suppliers important stakeholders within the organisation and they will feel more valued.
With the increased use of the internet, developing a strong relationship with both customers and suppliers is crucial for survival in such a competitive market where consumers have access to any information.
In relation to suppliers, information systems have enabled suppliers to have access to production schedules of the firm and so, they have more notice of when to have materials ready. On the customer side, information systems allow firms to keep track of preferences so they can make future recommendations to customers or they will not need to ask the same questions every time the customer uses their good/service. An example of this is in hotels when an information system can store information about preferred check-in times, tv programmes etc.
Information system is so important for business today to achieve operational excellence. It is also used in innovating new products and services. Customer and supplier intimacy can also be achieved with the use of information system, as well as improved decision making.
information system has brought revolution in business. the barrier to communication has been over come to a great extent time and distance has been conquered to a great extent by the it system. Management Information system will help ; understand how all firms today, large and small, local and global, use information systems to achieve important business objectives, such as operational efficiency, customer and supplier intimacy , better decision making and new products and services.
Information systems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use information systems to achieve six major objectives: operation excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival.
functional requirements in magment information system for bank
Operating System, Description of problem, Age of system, Customer name, Customer contact information
Customer information system
Can handle " Marking Information System"
The traditional steps in the manual purchasing system are:A purchase order is placed and is sent to the supplier.The supplier inputs the purchase order into their system.The supplier updates or confirms the Purchase Order information.The Buyer updates the purchase order and item information based on information from the supplier.The supplier ships the items and provides shipment information to the buyerThe buyer (your company) updates the appropriate purchase orders with the shipment information from the supplier.The Goods are physically received by your companyThe goods are received into inventory in buyer system.An Accounts payable invoice is produced by the supplier and transmitted to you.The acocunts payable invoice for the received items is entered into the system.The supplier invoice is paid.
To help users to become informations competent, that means find it easy to organise their information, search for information, analyse their information and using old information to create new information
it can help by informing the customer what precaution should be taking to help correct a problem with thier vehicle and infor them on what is going on inside that system
Information System will provide better customer service, if we pick up everyone's information and you wont be ever hassled for losing your receipt because we can look you up by name.
CISLA stands for "Customer Information System for Loans and Advances".It is used by banks to capture the details of data related to advances for a customer viz. Investment in Plant & Machinery, Term Loan Limit, Working Capital limit, Lead Bank Code, Non Fund Fincance Limit, Cancellability of Limits.MISLA is another tool and it stands for "Management Information System for Loans and Advances".