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According to the Bureau of Labor Statistics call centers are very popular because of the lower costs incurred by the business. Most customers do not mind reaching a call center but they aren't happy about reaching call centers that are located overseas or operators who don't speak the English language very well. According to a study done in late 2009 most customers would prefer to reach a customer service representative who is actually affiliated with the store in question.

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Q: Do most people like reaching a store customer service call center?
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Why the front office is the nerve center?

A nerve center is a place where decisions are made. If they're calling the front office a nerve center, then they're giving the people in that office permission to make decisions. Calling it the nerve center is a bit odd - for upper management to be responsible for the company's actions, then the upper management should be the primary nerve center. It's likely just a customer service ploy to say that customer service people are actually allowed to help.


What is quality customer service?

Quality customer service can be defined in a great number of ways. Many people agree the customer service is good when everyone leaves happy.


How is the customer service of Anthem BCBS?

"The customer service of Anthem BCBS is great. Most people say that it can be slow on Mondays and Fridays, but overall Anthem BCBS has great customer service."


What do people do in customer service?

Scan their own items


What is the best ratio of customer service to sales people?

It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.

Related questions

Is there a mailing address for comcast customer service?

There are several addresses for Comcast Customer Service because there are several Comcast Customer Service Centers throughout the US. For more information or to find a customer service center near you, visit www.comcast.com and search using your address or zip code for the neareest customer service center. You can also email customer service requests to comcast, which is faster and more convienient for most people.


What is the basic pay for working at a customer service call center?

Most customer service call center provides minimum wage page. However it provides a majority of jobs for unemployed people as every business needs a customer service department to deal with their reliable customers.


Where can I find a Andrew Lessman Customer Service center in SC?

You can find a Andrew Lessman Customer Service center in SC at https://www.zoominfo.com/people/level3page154092.aspx. This website has a list of locations in the SC area. Andrew Lessman's ProCaps Laboratories does not have a customer service center in South Carolina. It does have a website (www.procaplabs.com) and a toll free number 888-888-2876.


What is call center and what are the types of call center?

A call center is a place or facility that is prepared to handle large number of customer telephone calls for an organization. A call center handles all phone communications with new and existing clients.Types of customer call centers include:Inbound call centerOutbound call centerCustomer service center


Why the front office is the nerve center?

A nerve center is a place where decisions are made. If they're calling the front office a nerve center, then they're giving the people in that office permission to make decisions. Calling it the nerve center is a bit odd - for upper management to be responsible for the company's actions, then the upper management should be the primary nerve center. It's likely just a customer service ploy to say that customer service people are actually allowed to help.


What is quality customer service?

Quality customer service can be defined in a great number of ways. Many people agree the customer service is good when everyone leaves happy.


What qualities might be required for a job as a customer service manager?

Customer Service Managers deal with customers or potential customers for a business. One of the most important qualities of a customer service manager is the ability to deal with people effectively. If you are not a "people person", being a customer service manager is not for you.


Why do people criticize call center employees?

It is more likely they feel they are being harassed in the case of sales calls. If you are an inbound operation for customer service, this can be because of a billing error or a service interruption. It is important to not take it personally as an employee of a call center.


What do customer service in Tesco do?

help people


How is the customer service of Anthem BCBS?

"The customer service of Anthem BCBS is great. Most people say that it can be slow on Mondays and Fridays, but overall Anthem BCBS has great customer service."


How To Describe your customer service people skills?

Customer service is what where you are applying all your skills with your affection the customer to help them in all concerns,and make them feel that the service you have given to them is the wonderfull service they have ever received in their life


What are places that offer the best customer service?

I love the customer service I get when I have my car looked at a Costco. They have great people who work there.