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It depends greatly on the product or service and the age of the company. If you were starting a new cell phone company, you would need many more sales people than customer service staff. As your business grew, your customer service staff would grow at a much faster rate than your sales force. Eventually, your sales force might actually shrink while customer service continued to grow along with your customer base. If you sold a low tech, low maintenance product such as coffee mugs, you would need relatively few customer service people. As the product increases in technology and life-span, you will need more customer service reps per customer. It would be better to look at a ratio of customers service people to customers; and, a ratiio of sales people to sales goals.
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Where would a customer's surname be keyed into a customer database?
sales and customer service
Does pre-sales' and post sales' customer service mean anything to you?
It should mean a lot to anybody in a business relationship. customer service leads to customer satisfaction. customer satisfaction determine the life and death of ANY company.
Causes of customer dissatisfaction?
There are many causes of customer dissatisfaction. Usually it involves not being happy with a product or the sales people. Both can be corrected by understanding things from your customer's point of view and providing good customer service.
Why should organisation focus on best possible customer service?
An organization should focus on customer service because it has a tremendous effect on other aspects of their business.For example:Good customer service may lead to: Increased sales, Increased consumption, Repeat customers, Brand loyalty, Good word of mouth advertising, referrals, market growth.Bad customer service may lead to: Decreased sales, Decreased consumption, Consumption of substitutes/ competitor product/services, bad word of mouthIt has been said that a satisfied customer will tell less people about their experience with a company than an unsatisfied customer.
How can good customer service allow the customer to be confident with the organisation?
Basically, good customer service builds customer confidence and loyalty because the customer knows the organization is truly interested in meeting the customers' expectations in a friendly, kind and respectful manner. Customers don't want hassles or disappointments, especially when they are paying for a product or service. Good customer service removes these barriers and concerns for the customer. Good customer service = a confident and loyal customer = higher sales
How can sales effect service?
When there are no sales coming into the business, managers may attempt to restructure the customer service process. Providing excellent customer service will improve the number of sales made.
What is a customer service manager?
The Customer Service Sales Manager is the manager in a company that handles customer relations.
What is the customer service manager?
The Customer Service Sales Manager is the manager in a company that handles customer relations.
Where would a customer's surname be keyed into a customer database?
sales and customer service
What is the difference between customer service and sales?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
What is the best title for a manager and director of sales customer service and tech support?
Sales Director, Customer Service Director, Tech Support Director
What is the difference between sales and service?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
Why do sale people restate the customer objections?
Sales people and customer service reps use this tactic to show the customer that they understand their concerns. It is a method of calming down the upset customer, and defuse a potential problem.
Does pre-sales' and post sales' customer service mean anything to you?
It should mean a lot to anybody in a business relationship. customer service leads to customer satisfaction. customer satisfaction determine the life and death of ANY company.
How do you organize your day as a sales person and in future as a sales supervisor?
i have to develop my customer service
What is effective service level?
An effective service level is one where the customer or client is satisfied. The sales person or customer service rep delivers superior service.
What is your customer service experience?
14 years of sales associate experince through floral sales and craft store sales.
