Explain of inter-relationship of tourism and hospitality?

Answer 1

Hospitality is the action of being hospitable. In other words, welcoming, helpful and providing a service to someone who is visiting.

From that starting point, hospitality is perhaps most important in tourism and leisure because it provides the personal touches to a service such as a holiday and can encourage the tourist to spend more time or money at a location and subsequently to return and recommend the place to friends.

Hospitality is a term that can be judged in many different areas of the tourism industry, from the initial arrival and transport arrangements through to food and beverage service and accommodation provided. It should not be forgotten that hospitality extends to the departure as well; when a guest is leaving it is important to leave a good last impression since all your good work can be ruined at this stage.

There are several components in the tourism industry, for example, food and beverages, lodging, place of attractions, and transportation. All these components are related to the hospitality. Also each of the components has a connection to each other. So, in order to make sure that the customer will feel satisfied using the tourism services we have to ensure that the customer feels satisfied using each of the components. We need to apply hospitality to the food and beverages, so that customers will feel well treated during their lunchs, dinners or other meals. We also need to apply hospitality to transportation providers so that customers or passengers will feel comfortable during their journey. Other tourism components also require hospitality. Thus, is demonstrated how hospitality is very important to the tourism industry.

we must provide them with the best service possible so they will feel comfortable using our services. All the services provided such as, guest greeting, and providing a clean and tidy room, showing the facilities provided, and others are all forms types of hospitality. For example when the guests check into the hotel, we can not simply just give them the room key and let the guest look for their room without any assistance. This is not called as hospitality. Hospitality is more than that; we have to be friendly, courteous, helpful, and so forth. Finally, the importance of hospitality is to encourage the guest to return again and become repeat customers. In the tourism industry, people are not just looking at the facilities or the price offered, but also looking at the services provided. If they felt satisfied with their previous experience using the service they might come again and even promote the services to others. This situation will generate more revenue for the company. Allowing the company to work less to promote their services. They just have to concern themselves with the services provided to customer and fulfilling the customers' expectations. Tourism related companies must emphasize on hospitality in order to succeed.

In short, tourism is not just providing facilities to customers; services or hospitality is the main key that will determine the success of the tourism company.

By

Arun Raj E K

arunrajek@gmail.com