0
Ask yourself - in the end, even after any difficulty, you got what you paid for?
The process of solving a problem should leave you feeling good about 1) you were listened to 2) the customer representative asked you pertinent questions if necessary in order to make the issue understood 3) you didn't feel foolish or rude for questioning the issue at hand 4) your representative was friendly and attentive 5) you feel confident that the issue is resolved and you will get your money's worth
Of course, this can all come crashing down if that replacement for the new blender with the cracked lid arrives with a cracked lid AND base this time, or doesn't arrive at all. Future customer faith is pretty much lost at that point.
Wiki User
∙ 16y ago
Add your answer:
Earn +20 pts
How can you provide good customer service?
Good customer service comes from training to anticipate customer needs and wants. Once this is done, meeting those needs quickly, efficiently, professionally, and friendly will ensure good customer service.
How to deal with Face to face customer service?
Tell them about your problem. Tell them what they can do to make you a satisfied customer. If you want money back, tell them. If you want them to give you the meal for free, tell them.
What do you do in order to satisfied your customer in your service?
Listen to the complaint carefully with an open mind and a totally helpful attitude. What do they want or need? Consult all available written remedies and your coworkers for advice and help for a solution. Remember this: A satisfied customer may tell two people about your good service but will tell ten people about your bad services.
Why should there be excellent customer service?
Because the Business wants customers to do two things. 1st Come back again, and if there is not excellent service they will not. 2nd Tell their freinds that the business is a good place to go.
How organizations monitor their customer services?
1) Publicity is important for customer service for an organization. People that have a positive experience with a company's customer service department will likely tell two or three others about their experience. Therefore, quality customer service can be a source of promotion for organizations. Contrarily, a person who has a bad customer service experience will likely tell between nine and 20 people. 2) Monitoring customer service for the organization is highly important. Customer service is also important to an organization because it can help differentiate a company from its competitors. . For example, it may be difficult to tell the difference between two small-towns newsagent stores, especially if their prices are similar. Therefore, putting extra efforts into customer service may be thing that gives one of the newsagents a competitive advantage. This is important for the organization as their level of customer service will be recognised by the customers making their business come out on top. 3)
How can I tell what's a good auto repair shop and what isn't?
More often than not, you can tell if an auto repair shop is good if the employees treat you with respect or not. Poor customer service often means poor auto service, while good customer service normally means great auto service.
How can you provide good customer service?
Good customer service comes from training to anticipate customer needs and wants. Once this is done, meeting those needs quickly, efficiently, professionally, and friendly will ensure good customer service.
Do I need to have my Frigidair dryer fixed by a Frigidair serviceman?
I suggest you go too Lowes and go too customer service and tell them your problem. They are always good with repairs and they have great customer service
What are the benefits of providing good customer service?
Happy customers that tell their friends, and come back to do business again.
What are the signs of customer service?
Good customer service starts with these steps: First, identify what the customer wants. Do they want something to be changed? Do they want their money back? Do they want something to be cleaned? etc. Put yourself in their shoes. What would you want in this situation?Second, let the customer know that you understand their problem. Tell them that you are going to do everything in your power to correct the problem. Never say that you can't do anything. The customer wants you to be on their side.Third, tell the customer what your action plan is. Let them know what you are going to do. If you need to consult your manager for a refund, tell the customer that you need to tell your manager the issue. Do not just walk away.Fourth, close out the problem. If you have done everything in your power to solve the problem, make sure the customer leaves happy. Tell them that these matters care to you, and you will do everything you can to make sure the issue won't happen again.In short, staying positive, listening and understanding, and showing the customer that you care are good signs of customer service. A happy customer will likely tell 3 people about their good experience. An unhappy customer tells about 9-12 people about their experience.
How to deal with Face to face customer service?
Tell them about your problem. Tell them what they can do to make you a satisfied customer. If you want money back, tell them. If you want them to give you the meal for free, tell them.
How do you get to talk directly to customer service?
It depends on whom you are calling. Sometimes there will be a customer service number on the back of a bank card or store card, or at the top or bottom of a bill you have received. If you call a business and get an automated answering service, you must sometimes listen to many options before they tell you which number to press for customer service. It is very often "0" but not always. The reason they do this is they want to try to answer your questions through the automated service if at all possible in order to save time for the customer service staff, but it can be frustrating to wait until they direct you as to what to do.
What are the french expectations when it comes to customer service?
To tell them all to do it their selfs!!!!!!!!!!!!!!!
What do you do in order to satisfied your customer in your service?
Listen to the complaint carefully with an open mind and a totally helpful attitude. What do they want or need? Consult all available written remedies and your coworkers for advice and help for a solution. Remember this: A satisfied customer may tell two people about your good service but will tell ten people about your bad services.
Why should there be excellent customer service?
Because the Business wants customers to do two things. 1st Come back again, and if there is not excellent service they will not. 2nd Tell their freinds that the business is a good place to go.
Why is good customer service important in marketing?
The role or significance of providing good customer service in modern marketing is explained in the following aspects:Competition is increasing, the products offered are becoming larger and more varied, so it is necessary to provide added value.Competitors increasingly are being matched in quality and price, so it is necessary to find a distinction.Customers are increasingly demanding, not only looking for price and quality, but also good service, friendly atmosphere, comfort, personalized service, a Serbian fast.If a customer is dissatisfied with the service or care, is likely to speak ill of one and tell of their bad experience to other consumers.If a customer receives a good service or attention, is very likely to return to buy our products or visit us again.If a customer receives a good service or care, is likely to recommend us to other consumers.And finally, good service, not only must occur during the purchase process, but also must be present after the purchase, for example, to call the customer to know your impression of the product, or to send letters or greeting cards.For all these reasons, today it is almost obligatory to provide good customer service or attention.
How organizations monitor their customer services?
1) Publicity is important for customer service for an organization. People that have a positive experience with a company's customer service department will likely tell two or three others about their experience. Therefore, quality customer service can be a source of promotion for organizations. Contrarily, a person who has a bad customer service experience will likely tell between nine and 20 people. 2) Monitoring customer service for the organization is highly important. Customer service is also important to an organization because it can help differentiate a company from its competitors. . For example, it may be difficult to tell the difference between two small-towns newsagent stores, especially if their prices are similar. Therefore, putting extra efforts into customer service may be thing that gives one of the newsagents a competitive advantage. This is important for the organization as their level of customer service will be recognised by the customers making their business come out on top. 3)
