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Q: How can verbal feedback affect customer encounter?
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What is verbal feedback?

Verbal feedback is communication that is spoken. This is opposed to nonverbal feedback which would include emails, letters etc.


Types of feedback in communication process?

You get verbal feedback, what people say, and non-verbal feedback, what their body language and actions tell you.


A verbal or nonverbal response?

feedback


Would feedback consist only of verbal communication?

Feedback can be verbal, non-verbal or written communication. For example, a parent may use a facial grimace to 'tell' a child to 'stop misbehaving'. In business, such as employment, written communication should always be the form of feedback in order to create a record. Surveys are a form of written feedback.


What are some example of formal and informal feedback?

Formal feedback is usually given by a supervisor including a teacher in written form. Informal feedback is usually verbal and is usually given by peers.


What type of listening occurs when a listener engages the speaker with verbal feedback?

active listening


Principles of body language that enable you to interpret customer feelings without verbal communication?

There are seven main principles of body language and each of them can help you to determine how a customer is feeling. Remember that the key to reading a personâ??s mood is to keep things in context, and understand that your body language will affect that of the customer.


Teacherā€™s Verbal Feedback on Studentsā€™ Response: A Malaysian ESL Classroom Discourse Analysis1. What is the discursive event or the ā€œINSTANCE OF DISCOURSEā€ or the text being analyzed?

The discursive event or ā€œinstance of discourseā€ that is being analyzed in this article is the verbal feedback given by the teacher to students in a Malaysian ESL classroom. The article focuses on how the teacherā€™s feedback is structured and how it impacts the studentsā€™ learning and engagement.


What data is verbal feedback received from evaluation team members or other employees during interviews meeting or observations?

A. Qualitative


Why facial expression is important in communication?

It gives non- verbal feedback. It is an effective than words . To express emotions and feelings


Research Article:Teacherā€™s Verbal Feedback on Studentsā€™ Response: A Malaysian ESL Classroom Discourse AnalysisWhat is the finding of the study Emphasize the salient points as these will relate to ā€œINSTANCE OF SOCIAL PRACTICE.ā€?

The findings of the study emphasize the importance of teacher's verbal feedback on students' response in an ESL (English as a Second Language) classroom in Malaysia. Through discourse analysis, the researchers found that teacher's feedback on student responses had four main components: (1) acknowledgment, (2) amplification, (3) correction, and (4) elaboration. Furthermore, the feedback was found to be an important instance of social practice, as it provided students with constructive feedback, encouraged further discussion, and assisted in language development. The results of the study emphasize the importance of teacher's verbal feedback in an ESL classroom. Acknowledgement feedback was found to be the most frequent type of feedback, as it is used to affirm students' contributions and to maintain an inclusive atmosphere. Amplification feedback was used to expand on student responses and to draw attention to important points. Correction feedback was used to clarify student errors and to provide feedback on incorrect language use. Lastly, elaboration feedback was used to elaborate on student responses and to connect ideas. Overall, the findings of the study stress the importance of teacher's verbal feedback in an ESL classroom, as it can have a positive impact on student learning. The feedback serves as an instance of social practice and is an effective way to provide constructive feedback to students, encourage further discussion, and support language development.


What is verbal tracking?

Verbal tracking is the ability to actively listen and follow someone's spoken words or messages. It involves paying close attention, understanding the message being communicated, and providing appropriate feedback or responses. Verbal tracking is an important skill in communication and can help in building stronger relationships and promoting effective dialogue.