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I would verify that there is not a tape in the unit already. In some units, the tape drops nearly out of sight when inserted, so it may not be obvious. If there is a tape inside and there are no other indications, such as the tape icon on the display, then you are looking at removal of the unit for repair.

If there is no tape inside, then more details would be needed...

1) When attempting to insert the tape, does it run into a physical stop or is it that the machine doesn't pull it in all the way when it is inserted.

2) When did it stop working? Under what conditions did if fail?

3) Does the rest of radio/cassette/(CD?) work normally?

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Q: How do you fix a 1999 Town and Country car stereo that will not take the cassette when you insert it in the player?
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