Explain to the customer what you could do to help them, if they are still being difficult, contact a manager.
Hi, You can download a pdf page from : http://www.thinkhdi.com/library/searchfiles.aspx Hope it helps! Chaya
tell them to back and get out
with a smile
The best way to handle customers is with patience and understanding. It is best to put yourself in the shoes of a customer and visualize how you would want to be treated,
There are a number of great ways to handle a difficult passenger. One way is to give them something to do.
Take it one at a time.
`lets ask your mom for a sec
handle customers very well. offer credit facilities to the customers.
The Con Edison exam changes often and can vary year to year. The customer service exam may ask how an potential employee would handle irate and difficult customers, company history, or the steps needed to handle calls.
leave them alone.
You can handle a task with someone who is difficult to get along with in a few ways. One is just to avoid as much contact as possible.
relax your mind and have a positive tone of voice. positive disposition can earn the customers trust
Remember the customer is always right.