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Solution 3: Delete the PCD and caps database files, and re-install.
  1. Uninstall the application or entire Creative Suite package. To uninstall on Windows, use the Add Or Remove Programs feature in Windows. To uninstall on Mac OS, navigate to an application folder (e.g., /Application/Adobe Photoshop CS4) and double-click the Uninstall shortcut (e.g., Uninstall Adobe Photoshop CS4) shortcut.

    Important: Before you uninstall the software, make sure that you have the installation media to reinstall it. Replacement media isn't available for previous versions of Adobe Software.

  2. Delete the following folders:

    Windows:

    \Program Files\Common Files\Adobe\Adobe PCD

    \Program Files\Common Files\Adobe\caps

    \Program Files\Common Files\Adobe\backup

    Mac OS:

    [startup drive]/Library/Application Support/Adobe/Adobe PCD

    [startup drive]/Library/Application Support/Adobe/caps

    [startup drive]/Library/Application Support/Adobe/backup

    NOTE: These folders are located in the Library folder at the root of your startup drive, not in the Library folder in your user home folder!

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Q: How do you remove a Photoshop stored serial key?
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