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There is a linkage disconnected inside the door panel. The button activates a solenoid, hooked to a push rod, and the key has a mechanism hooked to another pushrod. They all interconnect at a hub, which is plastic, and tends to pop loose when exposed to non-intended forces. TO fix it you have to remove your inner door panel and visually inspect to see where the push rod is disconnected. Nine times out of ten, you simply snap the hub back into place. This happens when an amateur tries to open your door when you lock your keys inside. I suppose this is what has happened in the past. Hope it helps. Peace.

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Q: How do you repair the driver side door on a 2001 Ford Explorer Sport that only unlocks by pulling the handle but not with the key or button?
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