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How the way they behave affects their customer's service experience?
The way employees behave affects the customer service experience. This is very true in restaurants if employees are allowed to ignore customers and make them wait for a menu or food.
What are the main things you must do and not do in your job under legislation that affects your customer service work?
Some of the things that you must do to improve your customer service skills include being nice to the customers no matter what, working hard to resolve problems, and offering things when the company or yourself have made a mistake. Do not do things like yell, curse, or demand things from customers. You also must listen well to improve your skills.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
What are the Customer service functions?
What is the customer service function, service strategy and service philosophy.?
Explain Why the way you say things and your tone of voice affects customer's experiences of customer service?
The way that you speak is very important in a customer's experiences of customer service. If your tone is not pleasant the customer will have a bad experience.
How the way they behave affects their customer's service experience?
The way employees behave affects the customer service experience. This is very true in restaurants if employees are allowed to ignore customers and make them wait for a menu or food.
How does legislation contribute to improve customer service?
Legislation can improve customer service by setting minimum standards and guidelines that businesses must adhere to, which can help ensure fair and transparent practices. It can also provide consumer protection by establishing rights and remedies for customers in case of disputes. Additionally, legislation can promote competition and innovation in the market, leading to better products and services for customers.
What are the main things you must do and not do in your job under legislation that affects your customer service work?
Some of the things that you must do to improve your customer service skills include being nice to the customers no matter what, working hard to resolve problems, and offering things when the company or yourself have made a mistake. Do not do things like yell, curse, or demand things from customers. You also must listen well to improve your skills.
How do you gain approval to change customer service procedures or practices?
In order to gain approval to change customer service procedures or practices that are affected by legislation, you need to contact your supervisor. Just because things are changed by legislation does not mean you can just make the changes yourself without getting approval from higher up employees.
How do you communicate with a customer on phone about your service?
We will greet first the customer, then asking them few questions about their status. Introducing our service to them, give the important facts about our service that affects their daily life and budget. Last is offering and convincing the customer to avail our service, if customer is we will ask their information such as name, address and account number. We will ask them to submit the remaining requirements via email address. Before end of our call, we will do a close greeting to customer then end of conversation.
How do you define customer service?
define what customer service define what customer service
Why important to know the legislation which affect the way you deliver services to client?
Knowing the legislation that affects service delivery helps ensure compliance and ethical practices. It also helps protect clients' rights, maintains quality standards, and minimizes legal risks for both the service provider and the client. Being informed about relevant legislation can also help improve the overall effectiveness and efficiency of service delivery.
How do you gain approval to change customer service procedures or practices that are affected by legislation?
To gain approval to change customer service procedures affected by legislation, start by researching the specific laws or regulations impacting the current practices. Develop a proposal outlining the necessary changes to ensure compliance. Present this proposal to relevant stakeholders, such as legal counsel, compliance officers, and senior management, emphasizing the need for the changes to align with legal requirements while enhancing customer service. Seek their feedback and approval before implementing any modifications.
What are the 4 vs of marketing?
Validity, Value, Venue & Vogue = looking at who else the product/service affects and if it is right in respect of environmental and social issues
What is the difference between good and excellent customer service?
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
What are the Customer service functions?
What is the customer service function, service strategy and service philosophy.?
