The way that you speak is very important in a customer's experiences of customer service. If your tone is not pleasant the customer will have a bad experience.
The way employees behave affects the customer service experience. This is very true in restaurants if employees are allowed to ignore customers and make them wait for a menu or food.
1. The customer service level is how rapidly and dependably a firm can deliver what the customer wants. A marketing mix is based off meeting customers' needs so adjusting how rapidly a firm can deliver their product affects their target market. An example of this would be if you order a blue shirt from Old Navy, you get a blue shirt instead of a pink one.
Some of the things that you must do to improve your customer service skills include being nice to the customers no matter what, working hard to resolve problems, and offering things when the company or yourself have made a mistake. Do not do things like yell, curse, or demand things from customers. You also must listen well to improve your skills.
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It affects the way you look at problems in life
Technology has had positive and negative affects on market structure and real world competition. Some negative affects are the risk of security breach and customer personal information and financial information being stolen. Some positives include easier advertising, less costs, and more customers.
Your body language affects whether customers feel welcomed or not. If you present a friend demeanor, customers are more likely to view the establishment positively.
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Culture affect business because it affects what customers desire. When new trends come to life, businesses must adjust their business offerings.
identify the organisation's procedures that impact on the way they are able to deal with their customers face to face