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How improvements to the customer service in an organisation could be made?
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∙ 12y ago
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∙ 12y ago
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What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
Could volunteer work count as customer service?
Absolutely. Any volunteer group that deals with the public should count as customer service because most it often deals with the public. Customer service basically means providing a service to a customer, often through a purchase.
What situations and practices might provide easy traps for inferior customer service?
Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don't care" attitude might be prone to provide inferior customer service.
How can you challenge the status quo to improve customer service?
Someone could challenge the status quo of customer service by simply providing better service. Have live representatives that people can understand so that their problems get solved quickly.
What are Roles of customer support executive?
- Solving customer queries through Email or Phone - They are the first point resolution for the customers and will be coordinating with different departments to provide customer service - Job Profile could be Outbound or Inbound Customer service - Execution of the customer complaints recording & responding to enquires and follow up actions These could be the basic basic role in any organization
Where could your get advice and support from organisation and service user?
You could get advice and support from an organization and the service users from the customer representative or the help desk.
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
What are the disadvantage of poor customer service?
1. Bad customer service could impact negatively on the organization's image as its name may be tarnished. Word of mouth is a method of advertising, a disgruntled customer will quickly spread the word about the poor service he received from your company. 2. It could cause high staff turnover and absenteeism; staff could lose their job because of their unprofessional behaviour and they could also choose to resign because of the negative attention that the organisation is getting. 3. Some staffs may be viewed as being impolite; customers will avoid dealing with them and take their businesses elsewhere, which will cause a decline in revenue and customer base. This could also cause closure to the business. 4. Increased training expenses could be incurred, because a company that provides poor customer service will incur expenses to train employees on new techniques and procedures for customer service. The company will also have to train new employees as a result of the turnover. (Effects of Poor Customer Service | eHow.com) 5. Low organisation morale, as the customer service department is inefficient and ineffective as the customer service representatives spend a majority of their time idling and bad mouthing the organisation.
How service improvements might be limited by legislation?
Legislation may require some health and safety measures be taken as improvements are being implemented. These measures could limit the effectiveness of the service improvements.
How business service improvements might be limited by legislation?
Legislation may require some health and safety measures be taken as improvements are being implemented. These measures could limit the effectiveness of the service improvements.
What are the effects of good communication skills to customer service?
the customer understands and is better informed in what the customer service person is telling them, and could end in a happy customer
What organizational improvements can be made from information gained in a customer survey?
Organizational improvements can include addressing common customer pain points, enhancing communication channels, improving product/service offerings based on feedback, and implementing more personalized customer experiences. Identifying trends and patterns in the survey data can help prioritize areas for improvement and tailor strategies to better meet customer needs.
Could volunteer work count as customer service?
Absolutely. Any volunteer group that deals with the public should count as customer service because most it often deals with the public. Customer service basically means providing a service to a customer, often through a purchase.
Where can I purchase customer service softwares?
There are many places where one could purchase customer service training software. The best places to purchase customer service training software would be places like Amazon.
How can Orange customer service be contacted?
Each country Orange customer service has a toll-free number or a toll-free service where one could ask for help from customer service. Additionally one can contact Orange customer service by filling a form on the official country website and the answer will be given by e-mail.
How could one contact Sky TV customer services?
There are several ways to contact Sky TV customer service. A customer could contact the customer service department by using the telephone number located on their billing statement. A customer could also use the company's website to get help with a specific issue via the onsite contact form.
What situations and practices might provide easy traps for inferior customer service?
Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don't care" attitude might be prone to provide inferior customer service.
