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Can you Give an example of when you have exceeded a customers expectations in the IT industry?
Wiki User
∙ 16y ago
One example of exceeding a client's expectations would be: A customer service representative receives a phone call from a customer who has a problem that needs to be solved. Let's say an error on a bill they have received. The representative courteously tells the customer she will need to work with a billing person in her company to identify the problem and solve it. She apologizes that she is unable to make the correction herself but that she will personally work to resolve the problem. She tells the customer that this type of problem can sometimes take a couple of days to resolve and she will contact them in 48 hours to let them know the outcome, or the status if the problem is not yet resolved by then. (She has appropriately "set" the customer's expectations by giving a time frame and a promise of a follow up call). She immediately calls her billing department contact and they determine what the problem is and take the necessary corrective actions, resolving the customer's problem. Within 30 minutes of the customer's call, she is able to call the customer back and report the outcome of her research and how the problem has been corrected and what they can expect next. The customer should be very pleased since their expectation was a return call in 48 hours but instead the entire problem is properly resolved and they have been informed by the friendly representative in only 30 minutes. Expectations exceeded.
Wiki User
∙ 15y ago
Wiki User
∙ 16y agoA smart business person will ALWAYS try to exceed a customer's expectation. Doing so will put you a rank above the competition, and you will gain added business as a result.
Here is an example: My wife is a real estate agent. She recently received a call from a client who was locked out of his home when he came home from a round of Golf. She told him to relax on the deck, while she drove 20 minutes to his home to unlock his house for him. He was amazed that she dropped what she was doing to run over to assist him - and his friend couldn't believe his realtor would go to that length for him.
By contrast, a few years ago my dry cleaner lost a shirt. I had been going to this business for several years, dropping off 4 or 5 shirts and a suit or two each week. When I pointed out that a shirt was missing (and the ticket had even been altered to reflect 4 shirts rather than 5), they refused to take any responsibility and said they did not lose the shirt.
That was the last time I dropped off cleaning at that business. For the cost of a $20 shirt they lost $3,000 of business over the past two years.
Wiki User
∙ 12y agomeat and great
Assist the client and understand requirements for sophisticated style service
Who we are
Decent appearance to sales personnel
Highlight attracted the goods Patience and self-confidence and intelligence and strength of the notes
display goods well and interesting for the clients
Smile key to success
Wiki User
∙ 11y agoIt depends on your service. But if a customer payed you to wash his car, and you washed his car, pumped up his tires, and gave him an air freshener, that would have exceeded what he wished you to do. Or, if a cafe gave you a free biscuit with your drink.
Wiki User
∙ 11y agoTell me about a time when you went above and beyond for a customer?
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How should i answer give an example of when you have exceeded the customers expectations?
"Thank you very much sir, that's why we're here to help"
What does exceede mean?
It means that you exceeded you marked goal.
Tell me about the most recent example of when you have exceeded your customers expectations?
This is a common job interview question and one that requires preparation. You need to have a story to tell where you went out of your way to help a customer. Think of a problem that you helped a customer to solve with your expertise.
Is the word great an adverb?
No, the word "great" is not an adverb.The adverb form of the word "great" would be greatly.An example sentence is: "she greatly exceeded all their expectations of her".
What is an example of a sentence using the word expectation?
My expectations are much higher. You should do more hard work.
What do you mean by the word exceeded?
The word exceeded is the past participle of "exceed" which means "to go beyond." Some example sentences with the word exceeded would be:The runner exceeded all expectations by winning the gold.Unfortunately, the price of the house exceeded the amount of money I had.The driver exceeded the speed limit, and so was pulled over by the police.If you were to say for example 'i have exceeded my goal;' it means you have reached your goal and gone beyond.Basically it means to do more of something than planed or:1. Be greater in number or size than (a quantity, number, or other measurable thing).2. Go beyond what is allowed or stipulated by (a set limit, esp. of one's authority).
Example of exceptional customer service?
going above and beyond the customers expectations, keeping promises ie. if you say you will call the customer back make sure you do.
What helps customer relationship?
By being able to connect with customers in terms of meeting their expectations. For example, if a customer at a hair salon expects a good hair cut, you must be able to deliver such a expectations. As well, you should be able to make their experience at the hair salon enjoyable, so conversations about topics customers are interested in will also help. Of course there are many other ways to increase customer relationship, but as long as you are preforming to the customers expectations and connecting with them in a personal kind of way, they will come back, thus creating a customer relationship.
What is is an example of service industry and manufacturing industry?
Example for service industry would be Banking, Insurance, Investment etc.. Via., Example for manufacturing industry would be Iron and steel industry, Textile industry, Pharmaceutical industry etc.. In brief service industry is meant to render services to consumers(end users). Via., Manufacturing industry is to produce/manufacture goods, and sell it to customers(who might be not end users of products) and consumers.
When you have built rapport and a cooperative relationship with a customer?
This is you chance to tell the interviewer what your strengths in dealing with customers. You need to find an example of where you gave great service, explain what you did (eg I listened carefully to what the customer wanted) and what happened as a result.Make sure you have your answer ready before you go for the interview. It should be truthful - so there is no point in saying you are a great communicator if you sit and mumble your way through the interview. Some good strengths for most jobs would beability to work as part of a teamlike to get a job completedgreat with customers - like dealing with the publicgood interpersonal skillsThis is one interview question, I have put in a link below to the most common interview questions. Then you can make sure you are well prepared
Taking the Arab Open University as an example how does this organization communicate with its customers and potential customers?
Taking the Arab Open University as an example, how does this organization communicate with its customers and potential customers
How do customers needs and expectations can differ?
Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.
