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This gap is referred to as the service gap and is considered the most important because it determines the level of satisfaction/dissatisfaction with the service and, ultimately, the organization.
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∙ 13y ago
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How would you describe the gap theory?
The gap theory first determines the difference between the customer's service expectations and the customer's perception of the service actually received.
How would you define a delivery gap?
Delivery gap --The difference between the established standards and the actual quality of service delivered by employees
How would you define a knowledge gap?
Knowledge gap --The difference between the consumer's service expectations and management's perception of consumer's expectations
Define personality Elucidate trait theory?
Personality refers to a person's unique set of characteristics, behaviors, and emotional patterns that influence how they interact with the world. Trait theory suggests that personality can be understood through identifying and measuring specific traits, or stable patterns of behavior, that are consistent across different situations and over time. This theory emphasizes that individuals vary in the degree to which they possess certain traits, leading to different personality profiles.
How would you define a standards gap?
Standards gap --The difference between the management's perception of consumer's expectation and the standards established by the organization for service delivery
Can a good theory be wrong?
You're playing with words (how would you like to define "good"), but the bottom line is that any theory can be wrong.
How would you define a communications gap?
Communications gap --The difference between the actual quality of service provided and the quality of service communicated to consumers through promotional material and activities
What is neo classical theory?
define
Does the string theory bridge the gap between Einstein's theory of relativity and quantum mechanics?
No, string theory is an attempt to bridge the gap between EVERYTHING, not just relativity and quantum, into one fundamental theory.
Define core population theory?
Core population theory proposes that a society's survival is dependent on a core group within the population maintaining social order and stability. This theory suggests that this core group is responsible for maintaining the social norms and values of the society, ensuring its continuity and prosperity.
What is the theory that sections of active faults that have had few earthquakes are likely to be sites of strong earthquakes in the future called?
it is called the gap hypothesis
What is Knowledge gap theory?
Knowledge gap theory posits that communication campaigns may inadvertently widen the gap between individuals with high and low levels of prior knowledge on a topic. This theory suggests that those with more knowledge are more likely to benefit from the information presented in the campaign, while individuals with less prior knowledge may struggle to understand or retain the new information.
