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How would you handled a situation or scenario in customer service?
Wiki User
∙ 12y ago
Explain the benefits and make him understands
Wiki User
∙ 12y ago
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What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
Can you describe a situation when you delivered excellent customer service?
Yes indeed, I delivered and excellent customer service when I answered this question for you.
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
What is a customer service charter?
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
How do you calculate customer service level?
Service Level is defined as the number of contacts handled within a defined acceptable period of time as a percentage of total contacts offered. If your SLA target is 80% in 20 seconds: SLA = (Contacts handled <20 seconds)/(Contacts Handled)
Describe a customer service situation?
Describe a situation of superior customer service?"
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
What great custome service means to you?
Great customer service means that the customer is always right no matter what situation you are in.
Can you describe a situation when you delivered excellent customer service?
Yes indeed, I delivered and excellent customer service when I answered this question for you.
How is technology changing the nature of customer service?
With more and more purchases being made online, less and less customer service issues are handled in person. Even when a purchase is made in-store, the customer service is often handled with the use of technology such as a an automated phone system and e-mail. Smartphones are also rapidly changing the customer service environment; sending coupons and offer codes directly to phones through mms.
What is a customer service charter?
This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations. The charter will, for example, set out how customer complaints will be handled and resolved.
Elements of good customer service?
One element of good customer service is courtesy. Simply being polite and friendly can diffuse even the most heinous customer service situation, so always wear a smile.
How do you calculate customer service level?
Service Level is defined as the number of contacts handled within a defined acceptable period of time as a percentage of total contacts offered. If your SLA target is 80% in 20 seconds: SLA = (Contacts handled <20 seconds)/(Contacts Handled)
What is scenario 2?
do it yourself!Scenario 2Two employees working in the customer service department have an issue with the personal hygiene of a colleague on their team. They ask for a meeting with the team leader on how to resolve the problem.
Situation in which you have improved the quality of customer service?
During an interview for a position in customer service, you may be asked to describe a time when you provided excellent customer service. You should give an honest example of doing this. You may have helped a customer with a return or resolved a problem for them.
Can you provide an example of when you have provided exellent customer service What was the situation What did you do and what was the outcome?
A big salary
