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-CUSTOMER NEEDS ARE PRODUCTS AND SERVICES THAT ARE NECESSARY TO BUY, i,e FOOD

- CUSTOMER EXPECTATIONS ARE THE CUSTOMER'S WANT AND NEEDS USUALLY EXPRESSED IN TERMS OF VALUE, PRODUCT, FEATURES, CUSTOMER SERVICE AND AFTER SALES SERVICE.

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14y ago
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12y ago

The best way to identifying a customers need is to ask them. We should ask if there is any way we can help or assist them given what situation they are in.

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Q: How do you identify customer needs?
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