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This happened with my 99 GMC Suburban. The actual handle that you grab to open the door is made of aluminum and can break. This is what the problem turned out to be for mine (don't know what caused it). The entire gray square (plastic) assembly, including the aluminum handle, can be bought from the dealer. The handle has a metal clip/hook in the back of the gray assembly (inside the door body) and when the handle breaks or disengages from the hook-up, it won't open the door.
Got the replacement assembly (it's been a while now so I don't remember the price, easy to call the dealer and ask) and replaced it. This is a tricky thing as GM uses these plastic clips to hold the door components together and, if you break them, will leave you with loose door panels. First, the inside panel has to be taken out. Take a MEDIUM-sized screwdriver and gently LIFT the panel AWAY from the door, taking care not to totally rip the plastic screws out nor disengage the panel. This will give you a view of where the clips are. If you're careful, you can pull that panel off the door enough. Unfortunately, there are electrical connectors to that panel (for the auto lock and window). The wires were long enough that I could prop the panel on a step stool just under the door and not totally disengage the panel. Some of the connectors are easy enough to unplug, but from my recollection, the panel was still connected. There is a plastic sheet that is right behind that panel to protect moisture from rusting the door's insides, with some access holes in them to reach the lock. With decent difficulty, I snaked my hand behind the plastic, pulled the handle assembly out and replaced with a new one. Reattaching everything was a breeze. One tricky part was the new handle's connection to the locking mechanism, which I just had to force without breaking the handle again. I did all this in one afternoon, by myself, for about 3-4 hours. I did take time to not rip out the screws, how to prop up the panel, disconnect the electricals, not rip out the plastic sheet, and figure out how to reach behind it. In addition, it would have been so much easier if someone was helping me hold the panel when I was detaching and reattaching it. It was very satisfying to be able to fix it back to 100%. This happened with my 99 GMC suburban. The actual handle that you grab to open the door is made of aluminum and can break. This is what the problem turned out to be for mine (don't know what caused it). The entire gray square (plastic) assembly, including the aluminum handle, can be bought from the dealer. The handle has a metal clip/hook in the back of the gray assembly (inside the door body) and when the handle breaks or disengages from the hook-up, it won't open the door.
Got the replacement assembly (it's been a while now so I don't remember the price, easy to call the dealer and ask) and replaced it. This is a tricky thing as GM uses these plastic clips to hold the door components together and, if you break them, will leave you with loose door panels. First, the inside panel has to be taken out. Take a MEDIUM-sized screwdriver and gently LIFT the panel AWAY from the door, taking care not to totally rip the plastic screws out nor disengage the panel. This will give you a view of where the clips are. If you're careful, you can pull that panel off the door enough. Unfortunately, there are electrical connectors to that panel (for the auto lock and window). The wires were long enough that I could prop the panel on a step stool just under the door and not totally disengage the panel. Some of the connectors are easy enough to unplug, but from my recollection, the panel was still connected. There is a plastic sheet that is right behind that panel to protect moisture from rusting the door's insides, with some access holes in them to reach the lock. With decent difficulty, I snaked my hand behind the plastic, pulled the handle assembly out and replaced with a new one. Reattaching everything was a breeze. One tricky part was the new handle's connection to the locking mechanism, which I just had to force without breaking the handle again. I did all this in one afternoon, by myself, for about 3-4 hours. I did take time to not rip out the screws, how to prop up the panel, disconnect the electricals, not rip out the plastic sheet, and figure out how to reach behind it. In addition, it would have been so much easier if someone was helping me hold the panel when I was detaching and reattaching it. It was very satisfying to be able to fix it back to 100%.
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How do you repair an interior door handle on a 96 Tahoe that won't actuate the latch if the handle is not broekn off but just doesn't open the door?
http://en.allexperts.com/q/Chevrolet-Repair-808/99-Suburban-Interior-Door.htm
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