Mark is calling technical support for assistance with his internet connection He explains that the DSL light on his DSL modem is blinking Describe how you would handle the situation?

Answer 1

Firstly, check which light on your modem is blinking. Depending on the make and model of your router or modem, a blinking light can be good or bad. If it is supposed to be blinking, then the issue is with your network; if it is not supposed to be blinking, then the issue is with your internet or router. If the light should be solid, then try turning everything connected to your network, laptops, PCs, phones and most importantly the modem or router, off. Wait for 5 minutes, allow the power supplies to cool, then turn the router back on, wait a further 3 minutes then reboot your computer, this should acquire a new IP address. If this still hasn't worked then a new router may be the answer. If the light is supposed to be blinking but you still cannot access the internet, ensure all cables are securely inserted into their respective sockets. If an Ethernet cable is inserted properly, a yellow light will blink both on the router or modem and the computer. If all cables are in properly, check the icon in the bottom of your Windows screen, moving your mouse over the icon, it should explain whether or not there is internet access. If this does not work, disconnect everything except your main computer to the router as there may be a conflict of IP addresses. By reconnecting them in sequence, rather than all at once, you should be able to ensure each device acquires individual addresses.