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Ours does the same thing. You need to lean on the lid until you hear it kick into cycle. It's like the magnet holding it in place doesn't catch on it until you lean into it. It took us weeks of cursing and kicking the thing until our housekeeper showed us that it just needed a little push.

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Q: My Kitchenaid Model KAWS700GQ0 won't spin or agitate?
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