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Your colleges in own department; staff in other departments, other staff teams, your own work team, supervisors & managers.· Come to work on time- Need· Be polite-Need

· Answer calls quickly-Need

· Get back to each other promptly with replies to queries-Need

· Provide clear guidelines of what is expected of each other-Expectation

· Define roles and responsibilities-Expectation

· Be professional at all times-Need

· Go the "extra mile" and exceed internal customer expectations-Expectation

· Hold customer focus "round tables" to discuss each others needs-Expectation

· Show respect-Need

· Say THANK YOU!-Need

the importance of internal customers should never be underestimated. Without serving our internal customers well, we will never be able to serve and delight our external customers.

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Q: Needs and expectations of external and internal coustermers?
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