· Answer calls quickly-Need
· Get back to each other promptly with replies to queries-Need
· Provide clear guidelines of what is expected of each other-Expectation
· Define roles and responsibilities-Expectation
· Be professional at all times-Need
· Go the "extra mile" and exceed internal customer expectations-Expectation
· Hold customer focus "round tables" to discuss each others needs-Expectation
· Show respect-Need
· Say THANK YOU!-Need
the importance of internal customers should never be underestimated. Without serving our internal customers well, we will never be able to serve and delight our external customers.
internal. the male needs to 'mate'with the female
It depends on your needs, but internal drives will be cheaper and more reliable.
the internal is when Joey decides she needs to take over the dark daughter's. the external is when she tries to take them over.
Motivation is the set of forces that drives people to behave in a certain way. It can be influenced by internal factors like needs and desires, as well as external factors like rewards and societal expectations.
the needs and expectations
classical management theory
The needs of External Customers are- To receive good quality customer service.- To receive useful and professional advice.- To be kept up-to-date with recent promotions & ProductsThe needs of internal customers are- To have a good environment to work in.- To have the correct resources to work with.- To be trained to correct standard to be able to do their job.
The purpose and value of identifying internal customer need and expectations is that the customer becomes a loyal customer and sales increase. They also will boost sales by making referrals to other customers by having pleasant experiences.
Independent - focused on prioritizing one's own needs and desires without being influenced by external pressures or expectations.
Examples of internal interpersonal conflicts can include feeling torn between your personal values and societal expectations, struggling with balancing your own needs with the needs of others, or experiencing conflicting emotions towards someone close to you.
Observations the best way to monitor change in their needs and expectations. Watching how someone acts will help you now if their needs or expectations are changing.
Needs of external costomer