One of your customers has just said to you, "The service here is terrible." You should say:
Each situation that presents itself is different, and it calls for a new and ideal approach for each customer. "I realize our service is poor today. We are understaffed, so I apologize."
pawan has said that it is nesccery to intercate
# It is deal with customer. That is care with customer.As Mahathma Gandhiji said that Customers our god.
Yes, I just got their fax number from the Citi Customer Service Dept. It is 866-548-5614. The woman in Customer Service said that the dispute dept does not have a phone number and that I would have to fax a letter to them. Annoying. I haven't done it yet so I don't know what will happen from here.
I personally have not used this service, but every review i have come across has been terrible. I have not found one good reiview! One customer said they used this service for a graduation gift and the flowers were never delivered. Just by looking at the reviews, i would not use this company.
You can call 877-822-1168. I have not purchased the product yet, so I called their customer service and asked if it would on smart phones and he said he did not know and that I needed to email customer support for questions like that. RIDICULOUS.
There are a variety of phone numbers available for one to contact Verizon customer service depending on what service one is wanting to inquire about. One can reach Verizon Wireless customer service at 1-800-837-4966. One can find the customer service numbers for internet, phone, TV and billing on the Verizon website.
Bob Nelson is the comedian that said "A mind is a terrible thing".
mapizza
I have traveled many countries. In comparison with American , European and Australian Japan is the best costumer service in the world I suppose.
An organization should focus on customer service because it has a tremendous effect on other aspects of their business.For example:Good customer service may lead to: Increased sales, Increased consumption, Repeat customers, Brand loyalty, Good word of mouth advertising, referrals, market growth.Bad customer service may lead to: Decreased sales, Decreased consumption, Consumption of substitutes/ competitor product/services, bad word of mouthIt has been said that a satisfied customer will tell less people about their experience with a company than an unsatisfied customer.
One important element of customer service is to smile and put the customer at ease. Another element and maybe the most important is to always put the customer first. Do not make it seem like an effort or hassle to help them, however unusual the request. Another key element is good communication. Speak clearly and slowly so the customer understands exactly what is being said.