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The roles of the CEO
The roles of the CEO and Senior Management Team are to create an organizational culture in which TQM can exist and flourish. An excellent culture that management can create for TQM to exist and flourish contains the eight cultural elements indicated are as following:-
- Quality information must be used for improvement, not to judge or control people.
- Authority must be equal to responsibility.
- There must be rewards for results.
- Cooperation, not competition, must be the basis for working together
- Employees must have secure jobs
- There must be a climate of fairness
- Compensation should be equitable
- Employees should have an ownership stake
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