0
Customers want their issue listened to fully. They want their customer service rep to ask pertinent questions in a friendly manner. They want to know whoever they're talking to has knowledge and the authority to make a decision - or to quickly find a definitive and satisfactory answer without having to be transferred or be put on hold too long. Customers also do not want: rudeness, indecisive answers, being transferred more than once, going through multiple automated menus, and being hung up on. Make them feel like they're dealing with the happy and knowledgeable clerk at the little market on the corner in 1925 and you'll have a customer for life.
Wiki User
∙ 16y ago
Add your answer:
Earn +20 pts
What is a good definition of customer service?
"Customer Service is a function of how wellan organization meets the needs of its customers."
What is objective feedback?
To improve the the customer service. To provide better service according to the needs and requirements of the customer.
Why assess the urgency customer needs?
monitor the procedures to deliver customer service
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
How can you provide good customer service?
Good customer service comes from training to anticipate customer needs and wants. Once this is done, meeting those needs quickly, efficiently, professionally, and friendly will ensure good customer service.
Definition customer service?
customer service is an organization's ability to supply their customers' wants and needs.
What is a good definition of customer service?
"Customer Service is a function of how wellan organization meets the needs of its customers."
What is objective feedback?
To improve the the customer service. To provide better service according to the needs and requirements of the customer.
Why assess the urgency customer needs?
monitor the procedures to deliver customer service
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
How can you provide good customer service?
Good customer service comes from training to anticipate customer needs and wants. Once this is done, meeting those needs quickly, efficiently, professionally, and friendly will ensure good customer service.
Why is it important to work as a team when delivering good customer service?
to fulfil customer needs and promoting your business
What is great customer service look like?
meeting the customers needs
What is customer service defined as?
able to satisfied their needs and happy about services
How or a product or service fulfills the needs of a customer is referred to as?
value proposition
How do you identify customer needs?
-CUSTOMER NEEDS ARE PRODUCTS AND SERVICES THAT ARE NECESSARY TO BUY, i,e FOOD- CUSTOMER EXPECTATIONS ARE THE CUSTOMER'S WANT AND NEEDS USUALLY EXPRESSED IN TERMS OF VALUE, PRODUCT, FEATURES, CUSTOMER SERVICE AND AFTER SALES SERVICE.
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
