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What are some of the challenges that you might have to face if you be come a customer service representative?
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∙ 12y ago
lost of memory , lock of knwlege
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∙ 12y ago
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how do you talk to a live customer service rep?
Subject: Contacting Customer Service Topic: Talking to a Live Customer Service Representative Step 1: Dial the customer service phone number provided by the company. Step 2: Listen to the automated menu carefully and select the option that best corresponds to your issue. This might be something like pressing a specific number on your phone keypad. Step 3: If the automated system doesn't provide the option you need, try saying "Customer Service" or "Speak to a Representative" during the automated prompts. Some systems have voice recognition. Step 4: Wait patiently for the system to connect you to a live representative. This might take a few minutes. Step 5: Once connected, clearly explain your issue to the customer service representative. Provide any relevant details and answer their questions to the best of your ability. Step 6: If the representative can't resolve your issue, politely ask if there's a supervisor or higher-level support available. Final Answer: By following these steps, you should be able to effectively reach a live customer service representative and address your concerns.
Tell me someone you might address as sir or ma'am?
You might address a customer service representative, a police officer, or a teacher as sir or ma'am.
What is the contact for Visa customer service?
There are many ways one might contact Visa customer service. In addition to calling the toll-free customer service line, one might also contact customer service via email.
Where can I find information about customer service?
Customer service is an important function for any company or organization. One can find numerous sources of information on improving customer service. Some of these might be training companies and programs, explaining how to improve customer service. Sometimes websites might provide information on customer service.
How do I get my iPhone 4 to become unlocked?
I would suggest calling customer service for the iPhones and talk to a service technician or a representative might be able to assist you. If you don't want to talk to the company, there are many forums online where you can ask questions.
What situations and practices might provide easy traps for inferior customer service?
Being understaffed on a busy day could mean that customer service suffers when unique and unexpected customer needs arise. Customer Service Reps who are not well-trained or who have an "I don't care" attitude might be prone to provide inferior customer service.
What time does Walmart customer service open?
Customer service usually opens at 7:00 am, though this might vary between stores.
What might happen to a business if they do not provide a good service to their customer?
They just might close you.
What qualities might be required for a job as a customer service manager?
Customer Service Managers deal with customers or potential customers for a business. One of the most important qualities of a customer service manager is the ability to deal with people effectively. If you are not a "people person", being a customer service manager is not for you.
Working As A Customer Service Representative In A Call Center?
Customer service call center jobs involve dealing directly with customers and working with those customers in order to resolve an issue with a product or service. These jobs are generally attached to a specific store, catalog, bank or other type of business. The daily responsibilities of a customer service representative in a call center can vary depending on the company but can include answering calls, performing product research, running reports and attending training classes on new procedures or merchandise. Customer service representatives in a call center can interact with customers in a number of ways. The most common method is through the telephone where incoming calls are answered. This involves dealing with a customer and resolving the issue at hand as efficiently as possible. Most call centers measure call length, handle time and other metrics in order to determine the efficiency of an individual. There are also some call centers that have customer service representatives who interact with people through emails, live online chat or through written mail when appropriate. A customer service representative in a call center needs to have several attributes in order to be successful. The individual must be able to communicate clearly and decisively. Most of the calls that are received are from disgruntled or angry customers. This means that an even demeanor and a calm attitude are necessary to prevent the escalation of a situation. It is also important that a customer service representative have advanced problem-solving skills since some issues might be easily resolved with some innovative thinking. The final skill that any customer service representative in a call center should have is the ability to learn quickly since policies and current issues can change very quickly when dealing directly with customers. Most customer service call center jobs do not require a formal education although they might require a background in the industry of the main company. Previous experience in customer service or sales positions is very desirable. The starting salary for a customer service representative in a call center can be anywhere from minimum wage to several dollars above minimum wage but often does not rise very high above that. It is possible to gain additional skills or education and move from customer service into other areas such as marketing or management.
Can I fix a broken remote control for my helicopter?
You might be able to fix it yourself depending on what the problem is. I would first try replacing the batteries and resetting the remote. If neither of these work, I would speak with a customer service representative with the company.
Definition of service delivery?
Customer Service D-E-L-I-V-E-R-YDuring a research the eight new features of service D-E-L-I-V-E-R-Y was discovered which will help our customer service representatives go to the top of the league."D" is for Dedicated. The moment a customer needs help, the dedicated customer service representative swings into action. The customer should be made to feel that he is priority number one, not that he's on the bottom of a list and will have to wait his turn."E" is for Empowered. The empowered customer service representative is given what he needs to be able to provide outstanding customer service. Empowerment begins with training, the provision of tools, and the recognition of individual potential. Empowerment is nurtured by showing trust and support, listening to representatives and helping them resolve problems, and removing any obstacles or conditions that make their work harder."L" is for Linked. The members of a customer care team must work together and share information. Great customer service cannot be achieved by individuals working in isolation. Linking should also extend beyond the team to include all other employees of the company in mutual support. A company with employees who work together for the mutual benefit of the company and its customers will quickly rise to the top."I" is for Informed. In the past the customer service department was often neglected by management. Representatives, seen as workers at the bottom of the totem pole, went untrained and uninformed. Today more and more companies have realized the importance of these front-line staff and are treating them like royalty. After all, they are representing the company not only to established customers, but to new and potential customers as well. How customers are treated is how business goes. Customers deal first with customer service representatives. These representatives should receive thorough training on the company's products, systems, policies, and procedures. They should know how to solve problems, what to do when a customer has a crisis, where to find needed information, when to ask for outside assistance, who to contact in specific situations, and how to build customer satisfaction and trust. They should be informed in all aspects of the company and its products and services."V" is for Valued. Before customer service representatives can value their work and your customers, you must show them that you value them. If they feel like valuable employees doing work that is valued, they will produce far greater results than if they feel insignificant in an insignificant job. You can emphasize that you value them by providing training, asking for their opinions and feedback, responding to their needs and questions, acknowledging their contribution, praising them, and offering financial incentives to the degree possible and other rewards. Rewards might include gift certificates or small gifts on appropriate occasions."E" is for Experienced. An experienced customer service representative learns to be knowledgeable but not overly technical with customers. He or she shows confidence but not arrogance, friendliness but not familiarity, helpfulness but not insistence, and attentiveness but not intrusiveness. The representative may be smartly dressed but never overpowering. It takes experience to automatically strike the right balance and quickly shift to a new balance for the next customer."R" is for Representative. The customer service representative should always act in the best interests of the company. From personal appearance to speech and action, the representative should project a strong, positive image of the company and a sincere interest in helping the customer. At the conclusion of a contact with the representative, the customer should feel happy about doing business with a company whose employees are warm and friendly as well as efficient and knowledgeable."Y" is for "Your" Responsibility. The customer service representative accepts responsibility for his role as a front-line representative for the company. He knows that to a customer, he IS the company.Not just customer service representatives, but all employees of a company are responsible for delivering good customer service, and delivery means being a dedicated, empowered, linked, informed, valued, and experienced representative who accepts responsibility.
