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What might happen to a business if they do not provide a good service to their customer?
Wiki User
∙ 14y ago
They just might close you.
Wiki User
∙ 14y ago
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What tends to happen in regards to customer tolerance over time?
There are two things that tend to happen to customer tolerance over time. In many cases the customer adapts and begins to expect less. In other cases, the customer becomes hostile and belligerent and begins to cut off business relationships with any company that does not cater to his or her views on what customer service should be.
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
When does customer service happen?
when customers come back to get more product or service in stead of leaving or complaining.
How do transactions happen between the customer and the service provider?
When the customer finds the service they need and chooses the service provider they like, they just order this service by choosing date, time, and where they want to receive the service. Their payment goes to our PSP (Payment Service Provider), When the service provider provides the requested service, the payment is sent to the provider's bank account.
What does increase market share mean?
An increase in market share means that a business captured part of their competition's customer base. When this happen, the business gets more revenue in the long run.
What tends to happen in regards to customer tolerance over time?
There are two things that tend to happen to customer tolerance over time. In many cases the customer adapts and begins to expect less. In other cases, the customer becomes hostile and belligerent and begins to cut off business relationships with any company that does not cater to his or her views on what customer service should be.
What would you regard as good customer service?
Excellent customer service not only meets a customer's needs in a most pleasant and caring way, but anticipates them and delivers on them with a sense that it is commonplace for such a level of service to happen.
When does customer service happen?
when customers come back to get more product or service in stead of leaving or complaining.
How do transactions happen between the customer and the service provider?
When the customer finds the service they need and chooses the service provider they like, they just order this service by choosing date, time, and where they want to receive the service. Their payment goes to our PSP (Payment Service Provider), When the service provider provides the requested service, the payment is sent to the provider's bank account.
How Answering Services Keep Customers?
If you run a business that is dependent on regular customers in need of your services, you can expect to lose customers if you don’t have answering services available. Whether the business is in the health care industry, offers plumbing services or provides any other vital service, customers will have emergencies that require immediate attention. If a business can’t provide answering services to take emergency phone calls, customers will certainly go elsewhere to a service provider who does. Imagine having an emergency and having the choice between a company that leaves customers with no way to contact service providers and one that does provide emergency access through answering services. Most customers would choose the company that provides a way for the provider to be reached after hours and on days when the business is closed in case such an emergency should occur. It just takes one emergency situation for a customer to learn just how reliable a service company really is. A doctor, lawyer or other professional who can be reached through an answering service will have the confidence of a customer who has to make use of this service. A messaging service can get word through to the service provider, giving the customer enormous peace of mind as well as helping to solve the emergency problem. Business answering services make it easy for customers to stay with a service provider for a long period of time, confident that the provider will be able to take care of a serious situation. Without that confidence, customers may look to other, similar providers who can instill that peace of mind. Losing the basic customer base may happen slowly, but a steady retreat of customers will erode the profits of a business. Customers who choose to patronize businesses who do use these business services will build up the competition, giving those businesses both their business and their positive word of mouth over time.
What are the some of things that can irritate people when dealing with customer service department?
The main thing is poor service which may be resulted from the following points starting with pressure of work,when customer service provider work with pressure automatic the customer will be irritated, personal problem such as stress,poor management when staff thinks the customer service is a job of someone not me,no commitment this is when people are not committed to the job,it is not my job which is a disease to many organization.If all happen to be seen by customer why cant he be irritated?
What are the implications of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
What are the organisational of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
What does increase market share mean?
An increase in market share means that a business captured part of their competition's customer base. When this happen, the business gets more revenue in the long run.
What are the organisational implications of handling customer complaints poorly?
Look at the question as 'what would happen to the organisation if they handled customer complaints poorly?' For example they would loose business as the customers would go elsewhere.
What would happen to a business if I reported mild food poisoning?
If the business is a catering business it would depend on if you were an employee of the business - (in which case you should be asked to stay home until you are better), or a customer. If a customer and you have been to your doctor, you should discuss the matter with him/her and the doctor may choose to inform the public health officials (they may then investigate). If you were a customer and you think you could prove your problem stems from the catering establishment, you could contact your attorney for advice.
How would you deal with a complaint?
In our customer service department we have guidelines just like any other business. We like to take things on a case by case basis. Letting the customer say what they have to say without cutting them off or talking over them is the most important way to start the conversation off. I always ask what the customer what they would like to see happen, then tell them what we would normally do and try to meet somewhere in the middle.
