lTop management commitment and involvement
lCustomer involvement
lDesign products for quality
lDesign production processes for quality
lControl production processes for quality
lDevelop supplier partnerships
lCustomer service, distribution and installation
lBuilding teams of empowered employees
lBenchmarking and continuous improvement
lTop management commitment and involvement
lCustomer involvement
lDesign products for quality
lDesign production processes for quality
lControl production processes for quality
lDevelop supplier partnerships
lCustomer service, distribution and installation
lBuilding teams of empowered employees
lBenchmarking and continuous improvement
lTop management commitment and involvement
lCustomer involvement
lDesign products for quality
lDesign production processes for quality
lControl production processes for quality
lDevelop supplier partnerships
lCustomer service, distribution and installation
lBuilding teams of empowered employees
lBenchmarking and continuous improvement
inputs of TQM
Although practiced by many companies in the 1980s, TQM became truly pervasive in the 1990s
1. Understand the need .2. Brainstorm and design 3. Plan: 4. Create: 5. Improve:
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The roles of the CEOThe roles of the CEO and Senior Management Team are to create an organizational culture in which TQM can exist and flourish. An excellent culture that management can create for TQM to exist and flourish contains the eight cultural elements indicated are as following:-Quality information must be used for improvement, not to judge or control people.Authority must be equal to responsibility.There must be rewards for results.Cooperation, not competition, must be the basis for working togetherEmployees must have secure jobsThere must be a climate of fairnessCompensation should be equitableEmployees should have an ownership stake
function of tqm
inputs of TQM
5
5
Total Quality Management TQM
1.Management Commitment 2.Customer Focus 3.Quality Cost 4.Quality Systems 5.Continuous improvement
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HOW TQM MODEL IMPLEMENT ON SCHOOL EDUCATION? OR WHAT IS THE TQM MODEL FOR SCHOOL OR COLLEGE SYSTEM?
TQM refers to the term Total Quality Management.
TQM is a philosophy and system for continuously improving the services and/or products offered to customers
Although practiced by many companies in the 1980s, TQM became truly pervasive in the 1990s
The Total Quality Management (TQM) is a comprehensive and structured approach to organizational goals.