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What are the and resource implications of an extension of the service offer to meet or exceed your customers expectations?
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How would you answer 'If you were a customer service sales representative not meeting expectations what would you change'?
Expectations at Work-Making the ChangeI think that if you werent meeting the expectations i would figure out what it is that you're doing wrong and try to correct it. If I was reviewed by my supervisor or boss, and told I was not meeting expectations, I would go back and re-read the job description. Determine if I was working enough calls, quickly enough and getting satisfactory results for both the customer and the company. If you are spending more time on inter department communication that is not related to helping a customer, then you are wasting time, and the employer will not want to keep you. While the above statement is ok, you need to be specific in what is being done wrong. Not answering enough calls? Not getting the corect resource information to the customer? get specific and then get busy at acheiving the number quota that will get you on the other side of the expectations. So that you were exceeding expectations.
What might you need to consider when assessing a customers need for urgency?
Each customer or customer group has value expectations. It is therefore, important to know what these value expectations are and to provide high quality service to all. Your organisation will have policies and procedures (or SOPs, Standard Operating Procedures) that apply to the sales and delivery or installation processes that your company offers.Depending on the type of product/service you offer, part of your job includes assessing and determining customer needs with regard to product/service delivery requirements. Just as you expect your suppliers to deliver what you need when you need it, so also do your customers. In some cases you might have to make special arrangements to meet customer needs. When making an assessment you will also have to consider organisational factors such as resource parameters, payment and delivery options, pricing and discount policies, replacement and refund, policies and procedures and levels of authorisation for policies and procedures.
What is consistent customer service?
Consistent serviceHomeResearch & PublicationsCustomer service glossaryConsistent servicePosted in: glossaryCustomer satisfaction is affected by customer expectations about the service they will receive. If the customer service they receive is different from what they expected, there is always a danger that customer satisfaction will be lower than expected.So many organisations try to deliver the same customer service, time after time, so that the service customers receive matches their customer expectations and this gives customer satisfaction.This does not stop organisations from seeking continuous improvement when customer feedback tells them that there are particular changes to customer service that will increase customer satisfaction.Posted on: 25 June 2010 by Default AdminResearch & PublicationsResearchLiterature reviewsUK Customer Satisfaction Index presentationsUK Customer Satisfaction Index executive summariescustomerfirst magazine articlesTopic sheetsGuidance notesWhite papers and articlesQuotesCustomer service glossarySubmit a resource or linkFind out about membershipImprove customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation. Join todayKeep updatedSubscribe to our blogReceive the latest customer service newsFollow us on TwitterJoin our LinkedIn group
Difference between resource market and intermediate market?
To make it complex, resource market are the market that sell RAW materials, which can be divided into three type - Natural resource market, which sell all goods and service obtained from our environment, such as lumber, oil, and etc. - Human resource market, which mean the labor demand and supply (The needs of employees) - Financial resource market, which means the provision of finance service, such as banks While industrial market, sell goods and services that has been manufactured from industrial market As example, Resource market sell Lumber, and Intermediate market buy the goods that has been processed from Industrial market. Intermediate market consist of retailers and wholesalers. To make it easier to understand Resource market - Sell item from nature, or in form of labor. E.g Crops, oils, milk Intermediate market - Sell goods that "Resource market" sold to "industrial market" and has been processed by "Industrial market" e.G Resource market - "Chop trees" - gain lumber, and sell Industrial market - Buy lumber, manufacture "processed wood" from lumber Intermediate market - buy the processed wood and sell it to consumer
A company that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through?
that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through
Examples of the cost and resource implications of an extension of the service offer to meet or exceed customer expectations?
Existing customers are aware of the brands. They would know about its benefits and limitations. At just a small cost companies may work on retention of such customers as opposed to high costs in advertising the product to new customers.
Two amendments to the US Constitution have implications for human resource management?
The 13th and 14th Amendments both have implications for human resource management. The 13th Amendment abolished slavery in the United States.
What are the implications of psychology?
industrial psychology is used in job placement, they are the common people in the human resource department.
What are the implications of industrial psychology?
industrial psychology is used in job placement, they are the common people in the human resource department.
Who knows how the business makes money who its customers are and why customers buy what the company sells?
Human Resource Management.. Business allies..
What has the author Gabriel Fulton written?
Gabriel Fulton has written: 'The resource implications of the increasing emphasis on college based assessment in further education colleges'
How have advances in communication contributed to the growth of industry in the US?
They helped resource suppliers and customers interact faster.
Who are the stakeholder in Human Resource management?
The typical stakeholders in Human Resource Management are members from all levels of the business. This usually includes the owner, employees, insurance companies and customers.
What has the author Jamie Phillip Sutherland written?
Jamie Phillip Sutherland has written: 'Resource assessment and utilisation by aphidophagous syrphids and its implications for integrated pest management'
What does RATNEST mean in economics?
Resource prices, Alternative prices, Technology improvements, Number of sellers/firms, Expectations of suppliers/producers, Subsidies, Taxes
What are components of information resource management?
The components include management and security. It is important to have these in order to preserve the privacy of the patients and customers.
What has the author Richard A Johns written?
Richard A. Johns has written: 'Return to heroism' -- subject(s): Juvenile fiction, Fiction 'The locational implications of resource scarcity for fisheries development'
