Posted in: glossary
Customer satisfaction is affected by customer expectations about the service they will receive. If the customer service they receive is different from what they expected, there is always a danger that customer satisfaction will be lower than expected.
So many organisations try to deliver the same customer service, time after time, so that the service customers receive matches their customer expectations and this gives customer satisfaction.
This does not stop organisations from seeking continuous improvement when customer feedback tells them that there are particular changes to customer service that will increase customer satisfaction.
Posted on: 25 June 2010 by Default Admin
Research & Publicationswhat is Consistent and reliable service
· Consistent · Intentional · Differentiated · Valuable
it helps the company
Service quality is designed to find and retain customers. Good service must be consistent for customers. Each customer interaction also provides an opportunity for a service employee to shine.
Comcast has been the recipient of a variety of complaints from customers ranging from poor repair response time, to inaccurate ,unfair billing and rudeness and apathy from customer representatives on the phone.They do not have a consistent record of good customer service.
what is Consistent and reliable service
· Consistent · Intentional · Differentiated · Valuable
it helps the company
# basically consitant customer service is the greetings you get and also tjhobhdfznhonhohnfsdo and it is alwastriebgi the same wqbgiof nwehafgtwekgt wriohgioiasshirtl;srhgsauiihdihishitheuwGUWSUFGEGWERUIGHUIhfuaeuwwguhhWHIUOERHRSAIOIhirehioejhbajgbsdreuagfshau\gihruiwegisadguwerwerwerwerxc vjbu also consistent customer service is the same as its spelt you dum F*C*
Most organisation provided special training to customers service staff to ensure that each person has the same opproach.
Service quality is designed to find and retain customers. Good service must be consistent for customers. Each customer interaction also provides an opportunity for a service employee to shine.
Comcast has been the recipient of a variety of complaints from customers ranging from poor repair response time, to inaccurate ,unfair billing and rudeness and apathy from customer representatives on the phone.They do not have a consistent record of good customer service.
Be patient and listen to what the customer wants/needs. Have a good attitude and be positive. Recognize a Sales opportunity and establish a trusting relationship and go above and beyond to maintain customer satisfaction.
Best Buy is the best laptop store in San Francisco. They offer fast, friendly and efficient service. The customer service is consistent and they offer a variety of laptops to choose from, while providing professional guidance.
A career in Customer Contact with British Airways is about providing a seamless and consistent contact service for all British Airways customers.
define what customer service define what customer service
repeated customers in the business