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. Broad Dimensions of Service Quality:
n Reliability - perform promised service dependably and accurately
n Responsiveness - willingness/readiness to provide prompt service
n Competence - possess knowledge and skill to perform the service
n Access - approachability and ease of contact of service personnel
n Courtesy - politeness, consideration, and friendliness of service personnel
n Communication - keeping customers informed; listening to customers
n Credibility - trustworthy, believable, honest
n Security - freedom from danger, risk, or doubt
n Understanding/knowing customer - knowing customer's needs
n Tangibles - physical evidence of service
Emmanuel Ward
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What does the term Quality of Service refer to?
The Quality of Service can refer to many things. One thing that the Quality of Service can refer to is the amount of respect a person is getting. When this respect level is high, the Quality of Service is high as well.
Who has the primary responsibility for assuring product or service quality?
Who has the primary responsibility for assuring product or service quality
Who is responsible for defining the quality of a product or service?
The quality manager or quality management team.
Is it easier to control the quality of a service than the quality of a product?
yes
What is quality customer service?
Quality customer service can be defined in a great number of ways. Many people agree the customer service is good when everyone leaves happy.
Dimensions of service quality?
ladnow
What are the dimensions of quality for manufactured products and rendered services?
There are several dimensions of quality for manufactured products and rendered services. These include the cost and longevity of the product or service.
What is reliability in service quality dimensions?
RELIABILITY-Ability to perform the promised service dependably and accurately.i.e. Is my flight on time?
How is quality control associated with a products dimensions?
How is quality associated with a product's dimensions.
Appraise the dimensions of quality Give an example of a product or service in which each of these characteristics is important?
The iPhone has all eight dimensions of product quality management. It is durable, has features people want, performs well, is reliable, has perceived quality, is serviceable, and has great aesthetics. The iPhone also has conformance because they are made with precision.
How do you find Bakugan dimensions?
Bakugan Dimensions is no longer in service.
How does technology impact customer value?
onsumers can now assess value on the basis of other dimensions, such as quality, service, and relationships, due to the decline in the cost of technology
What are the two dimensions of product quality?
level and consitency
What dimensions of the information age does spamming effect?
quality of life
What is service quality?
Service quality is comprised of five dimensions. These are: * Reliability: ability to perform the promised service depedably and accurately. * Responsiveness: willingness to help customers and provide prompt service. * Assurance:employees' knowledge and courtesy and their ability to inspire trust and confidence. * Empathy: caring, individualised attention given to customers. * Tangibles: appearance of physical facilities, equipment, personnel, and written materials (Zeithaml, Bitner & Gremler, 2006:116).
Difference between product quality and service quality?
Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service.
What is the two project dimensions that are components of project performance?
scope and quality
