the night audit and concierge
front office desk
office desk
areas found within the department are receptionist, doormen , drivers , bills office
The front office is where peope deal with the public versus back office where things are done. The front office is the primary entrance to a building and where people are directed to more relevant areas of the company.
The front office is an important part of the business because it is often the first direct interaction between the client and the business. The friendliness of the front office is often the foremost department that the customer uses to rate the organization.
Front office manager will directs and coordinates the activities of the front desk, reservations, guest services and telephone areas. Some of the duties and responsibilities of front office managers are,Participates in the selection of front office personnelschedule the front office staffsupervises workload during shiftsMaintains working relationships and communicates all the departmentsChecks cashiers in and out and verifies banks and deposits.Prepare performance reports related to front officeEnsures implementation of all hotel policies and house rulesMonitor all V.I.P's special guests and requestsThese are some of the responsibilities of front office manager.
front office cashier is the person in front office dept. who handles front office cash flow.
front office is not a office with four walls but it is called front office because different sub sections work under it.
The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, and help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff. The front office functions can be divided into five general areas: · reception · bell service · mail and information · concierge · cashiers and night auditors Two major departments are represented in this list. The employees staffing the first four areas are in the rooms department. The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated. These are all accounting-department functions, and so the cashiers and night auditors are in that department.
front office personnel
front office equipments
Front office is the hub of the hotel operation because it is the first to encounter the guest upon their arrival. The front office makes the first impression that the guest will receive and determines weather they like or dislike the hotel.