0
What are two common customer complaints that business might get?
Wiki User
∙ 13y ago
1 - "I bought your product and now it's broken"
2 - "Your company is causing global warming and I hate you"
Wiki User
∙ 13y ago
Add your answer:
Earn +20 pts
Difficulties that might arise in creating a new business?
what are the difficulties that might arise in setting up a new business
What is cross-functional business processes?
Cross-functional business processes are processes that span across several different departments of one business. For example, in an online retailer business, someone would need to take the order. Then the order would get sent to whoever processes the order and takes the money (e.g. enter the customer's credit card). Then it might go to the person who handles inventory. And so on.
What are the features of sole proprietorship business?
The features of sole proprietorship is that you can keep all of your profits and spend it any way you want it. But you would have to pay everything by your self. Say if you own a pet store that grooms them. And a customer is not satisfied, the customer could sue you and you would be liable for the debts. You might even have to sell some belongs to get the money.
What might southern goveror do if he or she wants business to move?
A southern governor might offer a company a tax break if you want business to move.
Which stage of a business is the stage when a business person might hire new employees?
start stage
Different kinds of customer complaints?
In a dining establishment there are a variety of different kinds of customer complaints that you might encounter. One might be about the quality of the food. You might also get complaints about the service, or professionalism of the staff. A complaint about cleanliness is also something that one in this type of business might get.
What are some common complaints about O2's customer service?
The main common complaint with O2 customer service is the impersonal nature in which it is set up. People don't like getting automated messages that do little to solve the problem, and customer service reps who might as well be automated messages.
Explain how a such as GE might be classified by sum business marketers as a user customer but by other an OEM customer?
Q. Explain how a such as GE might be classified by sum business marketers as a user customer but by other an OEM customer
What might happen to a business if they do not provide a good service to their customer?
They just might close you.
When might you need to record details of customer complaints?
Every time, especially when there is a recurring theme to the complaints. When multiple customers file complaints about the same procedure you will either need to put the details in a written flyer, train your employees on how to answer a customer's questions on the subject, or change the procedure outright if the cost of change is small and the potential loss is great...
Why is it important to deal with a complaint immediately?
Dealing with customer complaints serves several purposes. First, if a customer complains, there is likely something wrong with your product or service. This gives you an opportunity to discover the problem and improve on it. Second, customers who complain and have their problem fixed are more likely to remain loyal than customers who are happy with the business. Addressing complaints immediately also helps with customer retention. Although it might seem easier to let a complaining customer go to the competition, it costs five times more to win a new customer than to keep an old one. And finally, if customers complain about the service, you can pinpoint the employee(s) involved and work on coaching and developing their skills. This prevents future complaints, and helps them grow as individuals, as well.
What would you consider to be very rude business behavior?
Very rude business behavior might be talking back to a customer that has a problem. Very rude business behavior might also be ignoring a customer. Very rude business behavior, too can be firing an employee because their opinion does not agree with management.
What does a customer relation officer do?
A customer relations officer acts as a go-between when the customer is unhappy. A customer relations officer will try to solve problems with customers before they get to the corporate level within a business. A customer relations officer might also act as a publicity person for a business.
Why might an organisation collect and record about customer complaints?
Possibly the most important feedback comes from complaints, warranties, return and repairs. Keep accurate records of warranty claims, repairs and return. You need to know how many, when and why. Use those records to assess performance.Analysis of customer feedback in the form of complaints or problems can be analysed to show any trends or particular areas of concern. For example, your records might show that one particular product is return by, or causes concern to, a large number of customers. You would, therefore, investigate further to determine the real cause of the problem. As a result, the manufacturingprocess might need to be re-designed, quality monitoring methods might require changes or the product might be withdrawn and replaced by a higher quality product.Thus all information gathered about customer complaints contributes to the organisation's continuous improvement processes.To contribute effectively to continuous improvement processes, customer feedback must be communicated to employees. This includes information about complaints and information about successes. Positive feedback can be used to provide examples and develops strategies for future actions. If employees do not receive information relating to customer service and product qualitythey will not know how well they are doing or where they need to improve. Without customer feedback, you and your organisation are working blindly.
What is difference between bpo and call center?
A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. A call center performs that part of a client's business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone.
Why might an organisation collect and records information about customer complaints?
Possibly the most important feedback comes from complaints, warranties, return and repairs. Keep accurate records of warranty claims, repairs and return. You need to know how many, when and why. Use those records to assess performance.Analysis of customer feedback in the form of complaints or problems can be analysed to show any trends or particular areas of concern. For example, your records might show that one particular product is return by, or causes concern to, a large number of customers. You would, therefore, investigate further to determine the real cause of the problem. As a result, the manufacturingprocess might need to be re-designed, quality monitoring methods might require changes or the product might be withdrawn and replaced by a higher quality product.Thus all information gathered about customer complaints contributes to the organisation's continuous improvement processes.To contribute effectively to continuous improvement processes, customer feedback must be communicated to employees. This includes information about complaints and information about successes. Positive feedback can be used to provide examples and develops strategies for future actions. If employees do not receive information relating to customer service and product qualitythey will not know how well they are doing or where they need to improve. Without customer feedback, you and your organisation are working blindly.
Where can I find registered complaints for Allside Windows?
One option is to search for the company through the Better Business Bureau website (www.BBB.org) which tracks business complaints. Your State Attorney General website will likely have any special information as well. Court records of litigation against the company might also be searchable online.
