What do you do if your iPhone disables?

Answer 1

Symptoms

For your protection, your Apple ID is automatically disabled (partially) if your account password is incorrectly entered numerous times. This affects some services you may access with your Apple ID, such as your accounts with: Apple Photo Services, iTunes Store, and MobileMe.

When you try to use some online services and your Apple ID has been disabled, the following message appears:

"This Apple ID has been disabled for security reasons."

Note: Partially disabled means

You cannot edit your personal information or make purchases.

You do not have access to your MobileMe account settings, but you do have access to MobileMe Mail, Calendar, Contacts, and iDisk.

Products Affected

Photo Services, iTunes Store, iPhoto '08 (7.x), Aperture 2.X, MobileMe

Resolution

Reset your account password

If your account was partially disabled for security reasons, use iForgot (Refer to Related Link below) to reset your account. This will restore your access to the disabled services. You can also click the "Reset Password" or "Forgot Password?" buttons that appear in the alert message.

Note: If you are a MobileMe user, when prompted to enter your Apple ID, be sure to type your full MobileMe email address, which is username@me.com (or @mac.com).

Update your MobileMe Settings

After changing your password, you may need to update some settings on your Mac or PC.

MobileMe Preferences

Mac OS X

From the Apple () menu, choose System Preferences.

Click MobileMe.

Type your new password and click Sign In.

Windows-based PC

Choose Start > Control Panel.

Double-click MobileMe.

Type in your new password and click Sign In.

Email

If you use an email application to access your MobileMe email, you should be prompted by your email application to enter your new password when you check for mail. If you are not prompted, see this article if you use Mac OS X Mail. If you are using another email application, refer to the application's built-in documentation for information about changing your email password settings.

Additional Information

If the issue persists, you can visit MobileMe Support, iTunes Support, Apple Photo Services, or contact AppleCare for further assistance.

Answer 2

Try holding down the power button until it shuts down. Press power button again to turn on. Make sure your battery is not dead.

If it doesn't work from this point, bring it to a Apple store or Apple service center.

Answer 3

If it has been 'disabled' by the provider, then you will need to contact them for a pin to unlock the handset. If the phone has simply froze you will need to press the on/off switch together with the middle button on the front bottom of the phone to try to reset the phone. These buttons should be pressed until the apple symbol appears then the phone should restart.

Answer 4

You will have to either have it reset by a geek squad professional, or just use a reset button to try to reset it yourself.

Answer 5

Depends why it's disabled, if stolen then it will not work, if it's broken try restoring it to factory settings.

Answer 6

go to iforgot.apple.com to validate your account and get access.