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What do you think it takes to be successful in a customer service field?
Wiki User
∙ 12y ago
A genuine desire to serve and please people. The ability to think on your feet to resolve issues. Patience to be able to hear a customer's complaint and the self-confidence to not take it personally. Excellent listening skills to be able to read through the customers remarks and understand the true nature of their problem. Good judgment to be able to come up with the best solution to resolve their problem.
.... and in some companies, a tolerance and capacity to memorize and follow potentially hundreds of customer service policies which are typically in place as a means to not service the customer, but rather the company.
Wiki User
∙ 12y ago
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