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Imagine this:
You go to Hoggs Breath Cafe (a restaurant). They take about one hour to take your order, and when they finally do, they act all crabby and rude. It then takes them atleast another hour and thirty minutes to give you your food, and its not even what you ordered. You tell them, and they say: "Sorry, there is nothing we can do about it".
Now, imagine this:
You go to Hoggs Breath Cafe. They give you a good table and take your order within a few minutes. They bring your food even quicker. The person serving you is kind and friendly. She gives you a discount and tells you to have a lovely evening.
Excellent customer service would be the second scenario. Friendly staff + quick service + discount = excellent customer service.
Wiki User
∙ 14y ago
Wiki User
∙ 9y agoExcellent customer service is being attentive to the customer's needs, being polite, friendly, personable and upbeat, going the extra mile, and asking the customer questions to make sure that you are meeting his or her needs to the best of your ability. Some things that help deliver good customer service are Service-Level agreements, so that customers know how long it will probably take you to get back to them, or to solve their problems. Good customer service also requires some sacrifice sometimes. Depending on the situation, customers might be angry or upset, and being able to react kindly rather than taking offense takes some patience and tolerance of rudeness. But to be able to calm people down and solve their problems even in those tough situations is the hallmark of excellence in customer service.
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Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
What is customer sevice excellence?
Customer Service Excellence is the outcome of taking care of business customers in an outstanding way. Before one can rate a company excellent in customer service, it must have in place a combination of methods and procedures deliberately and strategically employed to meet and surpass the customer's expectations. Since the world is dynamic, whatever constitutes customer service excellence is also dynamic, meaning that what satisfies a customer today may not satisfy him tomorrow. Therefore, organizations must be well poised to adapt and adopt new service delivery methods when necessary.
What excellet customer service mean?
it means if you are a customer and you do what they if you do than you get great service.
What does unwavering customer service mean?
Unwavering customer service means you are a saint.
What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
What does mean for you an excellence service?
What does "Service Excellence" mean to you?*
Why is customer service excellence is important to a customer?
Customer service excellence is important because it improves public persona and strengthens your brand. It is a good way to differentiate a product from the competition and can provide a competitive advantage, which allows businesses to charge a premium price. Good customer service entails listening to your customers and valuing their opinions.
Why customer service excellence is important?
based on my experience, customer service is first person to handle with customer problem. they represent how does the company value is being integrated in pragmatic solution
What is customer sevice excellence?
Customer Service Excellence is the outcome of taking care of business customers in an outstanding way. Before one can rate a company excellent in customer service, it must have in place a combination of methods and procedures deliberately and strategically employed to meet and surpass the customer's expectations. Since the world is dynamic, whatever constitutes customer service excellence is also dynamic, meaning that what satisfies a customer today may not satisfy him tomorrow. Therefore, organizations must be well poised to adapt and adopt new service delivery methods when necessary.
What has the author Lisa Ford written?
Lisa Ford has written: 'Customer service excellence' -- subject(s): Customer services 'Exceptional customer service' -- subject(s): Customer services, OverDrive, Business, Nonfiction 'Personal Power'
What does customer service capacity mean?
what is capacity in customer service
What does service excellence mean to you?
Service Excellence is all about the value addition you give to the Customer like1. Listen to the customer and understand his problems (they may be angry, but be patient)2. How you can make your customer smile with the solution you give and exceed his expectations (An added or extra effort put will always cheer customer)3. Give your 100% on the deliverable4. The solution or the way you treat the customer should bring him back to you againSo many businesses say "it's good enough" no it isn't because good enough ISN'T good enough. Excellence is what differentiates a quality business from the ordinary business.
How does the excellence approach contribute to management?
The excellence approach is a theory that relates to customer service. The approach states the the effectiveness of the organization mainly comes down to how it is organized and managed.
What excellet customer service mean?
it means if you are a customer and you do what they if you do than you get great service.
What does unwavering customer service mean?
Unwavering customer service means you are a saint.
Need slogan for Service Excellence?
service par excellence
What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
