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SLA stands for Service Level Agreement

In details, It is contractual service commitment. An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It typically also sets out the remedial action and any penalties that will take effect if performance falls below the promised standard. It is an essential component of the legal contract between a service consumer and the provider.

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7y ago
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1w ago

SLA stands for Service Level Agreement in Information Technology. It is a contract or agreement that defines the level of service that a customer expects from a service provider, including metrics such as uptime, response time, and resolution time.

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Q: What does SLA stand for in Information Technology?
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