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What does a customer service representative do in a call center?
Wiki User
∙ 14y ago
that depends if customer service representatives is in a VA or NVA account.
For VA
A CSR is basically handling, answering telephone calls to inform, update and answer customers or subscribers concerns, querries and complaints relative to the type of account they are into during the entire log in shift. Mostly CSR's worked in a graveyard shift does sitting all the time with alloted scheduled breaks wherein some are smoking to release stress, drinking coffee to stay awake and others taking a nap for rest.
For NVA
The CSR is still experiencing and doing the same things as voice account but their task differs. A non VA CSR does the transcribing of incoming messages received from the subscribers or customers and should have an excellent typing skills, comprehension skills and should be very keen to details since messages received are sent back to the customers. Non VA CSR's also takes smoking and coffee breaks as their stress free moment but most it opted to take a nap since most of all if not all are too sleepy having difficult time adjusting to graveyard shift.
In all cases anybody who wishes to work in a call center should have patience, should enjoy working and should know how to balance his/her life/lifestyle to keep it normal.
Wiki User
∙ 14y ago
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Why you are applying as a customer service representative?
Aside from a good environment given as a call center agent I really want to be a costumer service representative because I am committed to give satisfaction for the costumer complaint and question.
Why did you apply call center?
I'm here to apply as Customer Service Representative or TSR, because I want to gain experience. And I would enjoy the experience of dealing with customers over the phone, so that I can develop my customer service skills as well as communication skills.
What is the difference between customer service and call center agent?
nothing..
Responsibilities of a sales representative?
A sales representative usually works at a retail store or a call center. They are responsible for closing sales and making sure the customer is satisfied.
What is the average hourly rate of a customer service rep at a call center?
$14.50 in 2012, United States.
What is call center agent?
A customer service representative.
Other names of a call center?
customer service representative technical service representative interactive voice response inbound call handler outbound call handler
What is full form of CSR in call center?
CSR stands for Customer Service Representative
What are the difference between a call center agent a customer service representative?
The difference is that a call center agents talk to agents that work in one of the store locations, wherever the stores may be located, and the customer service representative talks to the customer, talk about their accounts,and other information.
How much do you make as a customer service representative make at sears call center?
about $3.50 an hour.. sometimes $4.00
Why you are applying as a customer service representative?
Aside from a good environment given as a call center agent I really want to be a costumer service representative because I am committed to give satisfaction for the costumer complaint and question.
What can you say about call center?
call center is a type og customer service for easy access
Working As A Customer Service Representative In A Call Center?
Customer service call center jobs involve dealing directly with customers and working with those customers in order to resolve an issue with a product or service. These jobs are generally attached to a specific store, catalog, bank or other type of business. The daily responsibilities of a customer service representative in a call center can vary depending on the company but can include answering calls, performing product research, running reports and attending training classes on new procedures or merchandise. Customer service representatives in a call center can interact with customers in a number of ways. The most common method is through the telephone where incoming calls are answered. This involves dealing with a customer and resolving the issue at hand as efficiently as possible. Most call centers measure call length, handle time and other metrics in order to determine the efficiency of an individual. There are also some call centers that have customer service representatives who interact with people through emails, live online chat or through written mail when appropriate. A customer service representative in a call center needs to have several attributes in order to be successful. The individual must be able to communicate clearly and decisively. Most of the calls that are received are from disgruntled or angry customers. This means that an even demeanor and a calm attitude are necessary to prevent the escalation of a situation. It is also important that a customer service representative have advanced problem-solving skills since some issues might be easily resolved with some innovative thinking. The final skill that any customer service representative in a call center should have is the ability to learn quickly since policies and current issues can change very quickly when dealing directly with customers. Most customer service call center jobs do not require a formal education although they might require a background in the industry of the main company. Previous experience in customer service or sales positions is very desirable. The starting salary for a customer service representative in a call center can be anywhere from minimum wage to several dollars above minimum wage but often does not rise very high above that. It is possible to gain additional skills or education and move from customer service into other areas such as marketing or management.
What is call center and what are the types of call center?
A call center is a place or facility that is prepared to handle large number of customer telephone calls for an organization. A call center handles all phone communications with new and existing clients.Types of customer call centers include:Inbound call centerOutbound call centerCustomer service center
What is a call center agent to you?
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
How do you unlock my metro pcs phone forgot pass code it is a m750?
You will need to call Metro PCS customer service. The customer service representative will identify you as the owner. The representative can unlock the phone electronically.
Average call center salary in Gibraltar?
The average salary for a customer service representative who works at a call center in Gibraltar would be 1,544 GIP per month. The maximum amount that some people make is around 2,200 GIP.
