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What happens if a product or service does not actually meet its perceived performance or customer expectations?
Wiki User
∙ 11y ago
First of all i search for a reason that why it was not satisfied by customer and what are the problems he/she face from,then i try to convience them with patiency and i request them to provide a satisfying service in next time.
Wiki User
∙ 11y ago
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How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
In marketing what is customer satisfaction Explain the importance of customer satisfaction.?
Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises is very obvious. The income of all commercial enterprises is derived from the payments received for the products and services to its external customers. Customers are the sole reason for the existence of commercial establishments. Since sales are the most important goal of any commercial enterprise, it becomes necessary to satisfy customers. For customer satisfaction it is necessary to establish and maintain certain important characteristics like: a. Quality b. Fair prices c. Good customer handling skills d. Efficient delivery e. Serious consideration of consumer complaints. Satisfaction is the feeling of pleasure or disappointment attained from comparing a products perceived performance (outcome) in relation to his or her expectations. If the performance falls short of expectations, the customer is dissatisfied. If the performance matches the expectations, the customer is satisfied. If the performance exceeds expectations, the customer is highly satisfied or delighted.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
Is there a relationship between product performance and customer satisfaction?
Yes, there is definitely a relationship between product performance and customer satisfaction, although product performance is not the sole reason for customer satisfaction. It's a pretty simple formula, if the product performs well either to or above the customers' expectations, then their satisfaction of the product improves. If a product does not perform well, or is below the customers' expectations, then customer satisfaction decreases. Product performance is not the sole reason for customer satisfaction. Other factors include service, cost of maintenance, longevity of the product, consistency in performance of the product, and customer loyalty wherein someone may be more satisfied with a product that performs inferior to another simply because the customer is loyal to that product or company.
What is the term meaning perceived worth usefulness or importance of a product or services to the customer?
Value is the perceived worth, usefulness, or importance of a product or service to the customer
What are the theories about customer satisfaction?
There are multiple theories about customer satisfaction, including the expectancy-disconfirmation theory, which suggests that satisfaction is determined by the discrepancy between customers' expectations and their perceived performance; the equity theory, which states that customers evaluate satisfaction based on the fairness of the exchange between the company and themselves; and the disconfirmation theory, which suggests that satisfaction is determined by whether or not the customer's expectations are met or exceeded.
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
How will the Just In Time concept affect its customer segments Suggest which option should be selected based on overall supply chain performance and customer expectations.?
Plz answer this question.
In marketing what is customer satisfaction Explain the importance of customer satisfaction.?
Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises is very obvious. The income of all commercial enterprises is derived from the payments received for the products and services to its external customers. Customers are the sole reason for the existence of commercial establishments. Since sales are the most important goal of any commercial enterprise, it becomes necessary to satisfy customers. For customer satisfaction it is necessary to establish and maintain certain important characteristics like: a. Quality b. Fair prices c. Good customer handling skills d. Efficient delivery e. Serious consideration of consumer complaints. Satisfaction is the feeling of pleasure or disappointment attained from comparing a products perceived performance (outcome) in relation to his or her expectations. If the performance falls short of expectations, the customer is dissatisfied. If the performance matches the expectations, the customer is satisfied. If the performance exceeds expectations, the customer is highly satisfied or delighted.
What is the connection between customer expectations and customer satisfaction?
customer expectations is what the compant expects from you customer satisfactory they are pleased
Is there a relationship between product performance and customer satisfaction?
Yes, there is definitely a relationship between product performance and customer satisfaction, although product performance is not the sole reason for customer satisfaction. It's a pretty simple formula, if the product performs well either to or above the customers' expectations, then their satisfaction of the product improves. If a product does not perform well, or is below the customers' expectations, then customer satisfaction decreases. Product performance is not the sole reason for customer satisfaction. Other factors include service, cost of maintenance, longevity of the product, consistency in performance of the product, and customer loyalty wherein someone may be more satisfied with a product that performs inferior to another simply because the customer is loyal to that product or company.
What methods are used to build a good customer rapport?
Smile, agree with them, and do your best to give them everything that they want, within your corporate guidelines. Sincerely work at exceeding their (perceived) expectations.
How would you describe the gap theory?
The gap theory first determines the difference between the customer's service expectations and the customer's perception of the service actually received.
What is the difference between the prospective customer's evaluation of all the benefits and all the costs of an offering and the perceived alternatives?
Customer perceived value
How expectations are formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
What is the term meaning perceived worth usefulness or importance of a product or services to the customer?
Value is the perceived worth, usefulness, or importance of a product or service to the customer
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
