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Read your policy. In the case of damage the insurance company will at their option repair, replace, or pay you the actual cash value of the vehicle. It is the insurance companies option and they will do which ever option they deem will cost less to do. You do not have the option to decline totaling of the vehicle and the company does not have to do what you want no matter what it costs.

Insurance companies never use the replace option. That leaves two options, repair or total and pay ACV. When the cost to repair exceeds 70-75% of the ACV then the company will opt to total the car because their are always unseen damages that come out when work starts. The insurance wants to make you happy and will often work with you if you nicely express your reasons for wanting to keep the car instead of totaling. I have seen cases where I as the agent worked with the insured and the adjuster and we were able to work out repairs keeping the client happy. The key is what percentage you are at as far as total loss. In a hail damage case you might be able to tell the adjuster you are willing to accept used parts or whatever it takes to get the costs down.

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Q: What happens when one declines insurance total as a result of hail damage?
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