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you could try asking him.
Within customer service there are 4 key ways to establish a customers need/requirement. One is to listen to the customer when they ask for information of a product or they ask a question in reference to an issue they have encountered. The latter is usually a "have you got something that will do xyz" . This is an open need request where the customer is not clear what product or service they need and is calling upon yourknowledge to establish what the want. The prior is normally have you got X?. This is when a customer knows their exact requirement and requires a direct response.
The other "information gathering route" is to ask directly "can I help you ?". Normally used in a sales open pitch situation.
There is a third defining route which customer service people find is when working in a complaint scenario - the customer will provide a wide or broad brush explaination of a situation. They may then expect a definative action from you which at the time is not clear from their communication and is open to a direct enquiery from you , "What are you looking for me to do to help you" or if you have assumed an understanding of their issue yu would reposnd with what you can do to resolve their complaint. This resolution may come in more than one option which allows the customer to make a choice
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Describe a time when you had to identify a customer's need?
Describe a time when you had to identify a customer's need
How would you identify the need for coaching a colleague to deal with customer issues?
sorry i dont know
How do you identify with your customer's feelings?
This is not particularly difficult. Just think about what you would want if you were a customer.
How would you make sure a customer is satisfied?
You would make sure the customer is heard by repeating what they need back to them. You would then solve their problem to the best of your ability.
Why is it important to identify the nature of a customer inquiry?
for a private limited company it is important that customer research is carried out to indentify
Describe a time when you had to identify a customer's need?
Describe a time when you had to identify a customer's need
How would you identify the need for coaching a colleague to deal with customer issues?
sorry i dont know
How do you identify with your customer's feelings?
This is not particularly difficult. Just think about what you would want if you were a customer.
How do you identify the customer's needs for information and advice?
how can you identify the customer's needs for information and advice?
In 100 words or less describe What qualities you would need to offer good customer service?
make customer happy. learn what they need and what they want. provide evrything they need. Understanding what dissatisfies the customer and how it can be put right
Identify which of the following would be composed of cells?
I need help
How do you unlock my metro pcs phone forgot pass code it is a m750?
You will need to call Metro PCS customer service. The customer service representative will identify you as the owner. The representative can unlock the phone electronically.
How would you encourage a customer to make a purchase?
You would encourage a customer to make a purchase by showing knowledge about the product itself. You will also need to show excellent customer service, and not force the item(s) on the customer.
How would you make sure a customer is satisfied?
You would make sure the customer is heard by repeating what they need back to them. You would then solve their problem to the best of your ability.
What questions are asked in competency based telephone interview?
How do you identify your customer needs? How do you gain trust from your customer?
What would you need to know to identify Durin's Day in 'The Hobbit'?
Everything
What role does the customer have during the project life cycle?
The customer first must identify the need or problem. some times the problem is identified quickly, as in a case of a disaster such as an earth quake or explosion. In other situation it may take months for a customer to clearly identify a need, gather data on the problem, and define certain requirements that must met by the person, project team, or contractor who will solve the problem. Customer also signs an agreement or contract with the organisation or person who is ready to undertake the project. -anshul.jain0562@gmail.com
