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A process is a documented, proven methodology for producing a product or accomplishing a task. Take for example a restaurant. The restaurant has a process, a recipe for producing each of its products. If the recipes are complete and correct; the restaurant can survive the temporary or permanent loss of its head chef, its sous chef or its pastry chef. The restaurant should also have a documented, proven methodology for its major non food preparation activities such as: a) Closing up at night b) Major cleaning of the walk in cooler c) Major cleaning of the ovens d) Training new employees at all job levels A process based organization carries this out for all activities within the organization. A process based organization strives first for consistency From consistency comes both cost control and quality, From consistency and quality with the cost control plus good market research and customer feedback comes profitability and business sustainability. A process based organization can never be held hostage by its people. A process based organization always scores high on quality and customer satisfaction measures.
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