Make me smarter. Help me do it myself. Make the response fast . but don't sacrifice quality--quick and rushed aren't the same. Help me customize the experience like I want it.
The customer is always RIGHT!
Describe a time when you had to identify a customer's need
customer oriented organization is to create a company that focus on the customer need .
'Real Needs' in marketing are the actual needs of the customers which he may not be able to pinpoint/state to the salesperson and some probing needs to be done by the salesperson to find out the exact nature of the stated need by the customer. For example : A customer walks in to a car showroom and says he wants to buy a inexpensive car. Herein the stated need is that the customer wants a inexpensive car. But the real need could be that the customer wants a car which has a low operating/running cost and not a car with a low selling price. Thus the salesperson here will have to do a little bit of probing to understand the exact nature of the stated need of the customer.
What a customer thinks or feels about a company is a key aspect of the success of a business.the customer needs can be divided into 4 main point:the customer needs to feel understoodthe customer needs to feel welcomethe customer needs to feel importantthe customer needs to feel comfort
The request of the customer. An example is when I am buying an iPod. I need my iPod to be a freshly sealed Black iPod Classic 80 GB. That is my customer need.
By providing them what they need for example the companies product and you know what they've looking for . so for you to able get the customer satisfaction provide them what they need .
Customer Service comes from the top down. You need a management staff that is accessible and puts customer service first. Management need to set the example to be followed and need to coach in the moment to address issues that affect customer service. Customers need to be acknowledged and greeted before they get to the register. Employees need to be accessible but not hover. I personally use the Golden Rule in the way I manage and how approach customer service. Without customers, we don't have jobs.
The customer is always RIGHT!
the differenece is that customer needs mean when they need stuff or help with doing something, but a customer expectation is when the customer has everything and dont need help with anything like a customer need!.
Internal customer needs are typically defined as something a department must have/should have/wants from other departments to work effectively. For example, a person in the sales department has a NEED of reports that will help sell their products. If these reports are created by another department, then this is an internal customer need.
When you customer has a legitimate need bit is clueless about details/ requirements then develop a prototype as a first step.
Describe a time when you had to identify a customer's need
Hi , Don't call customer to me
make customer happy. learn what they need and what they want. provide evrything they need. Understanding what dissatisfies the customer and how it can be put right
employees are able to focus on unique customer need
customer oriented organization is to create a company that focus on the customer need .